Job Description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Subscription Management Specialist to own end-to-end subscription lifecycle operations — from offer configuration and billing to renewals and cancellations — within a large-scale SaaS environment. You will work across platforms like Zuora, Recurly, or Chargebee, partnering with Product, Finance, and Engineering teams to ensure billing accuracy and revenue recognition compliance.
- WHAT YOU WILL DO
- Act as a subject-matter expert for subscription lifecycle management and recurring revenue operations;
- Support and optimize end-to-end subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
- Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to improve scalability, compliance, and operational efficiency;
- Translate complex business workflows into clear functional requirements, process documentation, and operational procedures;
- Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools;
- Validate subscription, billing, and revenue data to support troubleshooting, reconciliations, reporting, and operational audits;
- Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem;
- Ensure subscription and billing events are aligned with revenue recognition requirements and downstream financial reporting processes;
- Contribute to process standardization, automation initiatives, and operational best practices;
- Support initiatives related to pricing models, product packaging, renewals, and customer lifecycle operations.
- MUST HAVES
- 4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company;
- Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
- Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions;
- Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures;
- Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules;
- Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders;
- Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions;
- Comfort working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting activities;
- Strong written and verbal communication skills with the ability to influence both business and technical stakeholders;
- Upper-intermediate English level.
- NICE TO HAVES
- Experience working in high-volume marketplace or e-commerce subscription environments;
- Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms;
- Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management;
- Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling;
- Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.
- PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
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