Job Description
Job Title: Supervisor, PeopleOperations
Job Code: 30394
Job Location: Remote Opportunity within the United States
Job Schedule: 9/80 REG
Job Description:
The PeopleOperations Supervisor is a team leader that supports cross-functional HR process execution and employee experiences/interactions with a designated HR Operations workstream at L3Harris Technologies. This individual is responsible for intake, review, and responding to HR-related employee questions and requests, transacting in various HR systems, and drafting knowledge based articles to support our mission to attract, engage, retain and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees.
- Essential Functions:
- Lead a small team to provide best-in-class HR customer service to employees of L3Harris Technologies
- Participate in PeopleOperations special projects, focusing on continuous improvements and operational efficiencies
- Serve as point of contact for employee escalations and be responsible for resolving issues and performing root cause analysis to identify process improvement opportunities and subsequent steps for resolution
- Partner with HR Service Excellence and HR Systems teams to complete system testing.
- Ensure a close partnership with HRBPs to facilitate connections and introductions with L3Harris employees requiring elevated or specialized assistance from HR
- Serve as Knowledge Base Article contributor by assisting with the creation, updating, and retirement of HR COE related content
- Recommend ServiceNow system enhancements to improve the way work is done in PeopleOperations and across HR
- Review, manage, and respond to employee inquiries and cases within defined SLAs, ensuring successful resolution and use of available knowledge base articles
- Perform related transactions in HR systems including PeopleSoft, SuccessFactors, and associated third-party vendor systems as needed
- Qualifications:
- Requires broad theoretical job knowledge. Bachelor’s Degree with a minimum of 2 years of prior related experience or Graduate Degree with 0-2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience
- Two + years of HR or administrative experience with a focus or passion for data integrity, HR transactions, and employee/customer experience
- Preferred Additional Skills:
- Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus
- Experience in and working knowledge of a case management system, ServiceNow is a plus
- Experience with Office365, collaboration, and communication tools (Teams, PowerPoint, Excel, Visio etc.)
- Strong communicator that can synthesize multiple sources of information to create clear, succinct responses
- Proven ability in navigating and handling sensitive/confidential HR/employee interactions
In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $61,500 - $114,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $54,000 - $100,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
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