Job Description
Zebra Technologies is a community of innovators focused on creating smart solutions. The Supplies Quoting Specialist will execute quoting initiatives, maintain sales and customer service relationships, and support inside sales staff to achieve supplies sales objectives.
Responsibilities
- Analyzes media solutions, prepares and presents accurate competitive quotations, and provides regular follow-up on quotes and projects
- Participates and brings awareness to large volume quotations, order placement and sample testing
- Establishes and maintains sales and customer service relationships with assigned internal customer base in order to understand the business/product needs and requirements of their joint customers
- Works closely with analysts on high volume quotations to ensure competitiveness
- Analyzes and provides quotation reports to supplies account reps, field reps and management
- Works with and supports inside sales staff to obtain supplies sales objectives
- Serve as a liaison to assist account analysts, inside sales representatives, and sales managers at all levels to support the needs of Zebra's resellers and end users
- Provides technical product performance assistance to all Zebra Supplies customers by continually developing and maintaining expertise in media converting operations and barcode labeling applications
- Provide customer and prospect assistance when a sales representative is not available
- Works with the Client Care Group with account responsibilities by performing order processing and problem resolution needed to ensure high levels of customer satisfaction
- Interfaces with Supplies R&D, Supplies Product management, and Supplies Marketing on new product ideas, concepts and product specifications
- Assists in accurately maintaining Zebra's inventory programs
- Liaison for operations estimator team and documentation team
- Performs other duties as assigned
Skills
- Bachelor's degree or equivalent experience
- 1+ years of applicable B2B customer service (customer-facing), sales, sales support or supplies quoting experience
- Intermediate to advanced Excel skills
- Ability to communicate directly with end-user customers and channel partners
- Must reside in the US, specifically near/around Lincolnshire, IL with the ability to work a hybrid schedule (3 days in-office/2 days remote)
- RFID media quoting experience highly sought after
- Strong interpersonal communications - written and verbal skills
- Demonstrated technical aptitude and problem-solving skills (for quoting complex applications)
- Experience with SFDC
- Ability to work within a team environment
- Technical aptitude, ability to communicate technical information verbally and in written form
- Demonstrated experience taking ownership and being proactive in customer interfacing positions preferred
- Customer/sales knowledge, industry knowledge a plus
- Value Proposition Analysis
- Proven planning and execution skills
- Strong organizational and process orientation
- Detail-oriented
Benefits
- Healthcare
- Wellness
- Inclusion networks
- Continued learning and development offerings
- Community service days
- Traditional insurances
- Compensation
- Parental leave
- Employee assistance program
- Paid time off offerings
Company Overview
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