Job Description
About the position
The Operations Executive will play a critical role in ensuring the smooth, accurate, and timely flow of operational data across multiple platforms and systems. This role sits at the heart of day-to-day operations, overseeing order processing, inventory accuracy, stock feeds, dispatch updates, and system harmonisation across internal and external portals.
The role requires strong attention to detail, a process-driven mindset, and the ability to collaborate across operations, logistics, supply chain, customer service, and management teams. Beyond execution, the focus is on end-to-end lifecycle oversight, ensuring operational processes remain visible, scalable, and continuously improving.
- Responsibilities
- Process customer orders accurately and efficiently across multiple systems and portals
- Upload, manage, and maintain stock feeds to ensure real-time inventory visibility
- Perform regular inventory updates, reconciliations, and availability checks
- Monitor and update dispatch statuses to ensure accurate delivery information
- Ensure consistency and data accuracy between all operational platforms
- Own and oversee the full operational lifecycle — from order creation to dispatch and completion
- Monitor performance across operational cycles and flag risks, delays, or inefficiencies
- Ensure processes continue running smoothly with minimal manual intervention
- Support continuous improvement initiatives across operations and systems
- Act as a key liaison between operations, logistics, supply chain, customer service, and management
- Work closely with internal teams to ensure alignment on priorities, timelines, and data visibility
- Support stakeholder and operations leaders with insights, reporting, and updates
- Assist in managing overlapping responsibilities across different operational roles when required
- Participate in training initiatives to ensure strong understanding of systems, tools, and processes
- Support onboarding and knowledge transfer within the operations team
- Maintain clear documentation for operational processes, mappings, and workflows
- Promote transparency and visibility across operations through accurate reporting and updates
- Handle operational administration related to system harmonisation and process alignment
- Support additional operational initiatives during peak workloads or business changes
- Contribute to problem-solving and operational decision-making as needed
- Requirements
- Experience in operations, order processing, inventory management, or supply chain coordination
- Strong understanding of operational workflows and lifecycle management
- Experience working with multiple systems, portals, or platforms simultaneously
- High attention to detail and strong data accuracy mindset
- Ability to coordinate across teams and manage competing priorities
- Experience with stock feeds, inventory syncs, or ERP / OMS platforms
- Highly organised and process-driven
- Comfortable working in fast-moving, operationally complex environments
- Proactive problem solver with strong ownership mindset
- Strong communicator across technical and non-technical teams
- Curious, adaptable, and eager to learn operational systems end-to-end
- Nice-to-haves
- Experience working in Netsuite ERP, Orderwise ERP
- Understanding of logistics and dispatch processes
- Process improvement or operations optimisation experience
- Benefits
- Remote Work
- A standard 40-hour work week.
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