Job Description
My client, a financial/mortgage company seeks a System
Administrator
to support the organization’s IT
service management platform,
ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency.
Type:
Temp 6-month (possible perm position after)
Start Date:
ASAP
Location:
Remote (any time zone)
Pay Rate:
$90/hr. + benefits.
Schedule:
Monday - Friday, morning flexible schedule
- FUNCTIONS
- Serve as platform expert — Lead advanced features for the service desk, asset management, and change control platform.
- Administer daily operations — Manage cloud-based infrastructure and connected systems.
- Maintain platform updates — Oversee enhancements, releases, and system upgrades with proper changelogs.
- Resolve performance issues — Troubleshoot and fix software problems.
- Collaborate across teams — Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs.
- Develop reporting — Create metrics and dashboards for senior leadership.
- Automate workflows — Build cross‑system automations using Python, Azure, and Power Platform.
- Manage CI/CD automation — Use GitLab pipelines for automation code.
- Act as technical liaison — Serve as primary contact for third‑party providers and consultants.
- Improve processes — Identify operational gaps and drive process improvements.
- Qualifications
- 3 yrs Experience in cloud-based IT
- Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management
- Integrations using systems such as Azure, Okta; HTTP requests.
- Knowledge of Asana, Trello, JIRA or other similar project managementsoftware for tracking development.
- Executes projects with little direction.
- Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.
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