Job Description
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
- We currently have an opportunity for a Systems Software Consultant to join our Corporate IT team based remotely within the United States. This position is responsible for providing technical support on decisions and priorities regarding the enterprise’s overall systems architecture. The role is also responsible for the creation and implementation of standards and guidelines for technical solutions including architecting and integration of multiple platforms, operating systems and applications across the enterprise. Some of the Systems Software Consultant responsibilities include but are not limited to:
- Installs, configures and maintains Operating systems, systems software and systems utilities, that span or impact multiple platforms, according to defined standards. Leads the group in developing and defining the standard for software installation, configuration and maintenance. Researches new software solutions to solve complex technical problems or requirements that span multiple platforms.
- Assesses, recommends, defines, designs and maintains complex hardware configurations based on application and system needs and anticipated growth. Gathers, organizes and analyzes capacity & performance data for entire platform configuration (processor, memory and I/O) to address questions, requirements and future needs. Identifies alternatives and recommends the best course of action. Presents findings, including Cost Benefit Analysis (CBA) and recommendation, to appropriate management level up to CIO.
- Provides Tier III software and hardware support for all reported problems. Takes initial problem report, interviews users for details, and performs other data gathering. Works with vendors as needed to resolve complex problems and major shortcomings with their product and acquires & implements necessary modifications and fixes. Recognizes and analyzes recurring or related problems and identifies & implements permanent solutions.
- Provides Tier III software and hardware support for all service requests and/or questions. Takes initial service request or question, interviews users for details, and performs other data gathering. Implements complex changes to satisfy requests. Researches, responds and recommends to complex user questions as needed.
- Explores new platform and technology alternatives. Researches, analyzes, and prepares CBA and report findings to all levels of Management and up to CIO. Identifies & implements major process improvements that impact all Information Technology areas.
- Provides documentation for overall system and configuration. Completes overall and specific area system assessments and generates reports to management to relay findings. Provides input to and recommendations for BTS wide procedures and practices. Provides complete documentation for software and hardware installations, datacenter procedures, group procedures, problems and changes.
- Defines and leads large and complex projects, covering more than one software, hardware or service component that includes people from any area of IT and the business. Provides project research, planning & definition, CBA, resource acquisition, project budget responsibility, project reporting, task monitoring and resource coordination. Participates in the planning and completion of other IT projects as required.
- The expertise you bring
- Bachelor’s degree in Computer Science, Information Systems or another related field is required.
- Master’s degree desirable.
- 10 or more years of experience as a Senior OS/390 or Senior CICS Systems Programmer, Senior UNIX Administrator, or Senior WebShere Administrator.
- Our salary ranges are determined by many factors including location, role, experience, and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires, but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $135,000 – $179,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $157,000 -$184,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
- In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:
- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
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