Job Description
Job Summary
- Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.Key Responsibilities
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- Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.
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- Troubleshoot basic software and hardware issues using internal tools and documentation.
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- Escalate complex issues to higher-level support teams when necessary.
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- Maintain accurate records of interactions in our CRM system.
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- Educate users on system features and basic troubleshooting steps.
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- Deliver an excellent customer experience by resolving issues efficiently.
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- Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.
- Required Skills and Qualifications
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- Basic understanding of computer systems, mobile apps, and internet connectivity.
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- Excellent written communication skills in English.
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- Typing speed of at least 35 WPM with high accuracy.
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- Strong problem-solving and analytical skills.
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- Ability to multitask between multiple chats and resources.
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- A positive, patient, and customer-focused attitude.
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- Reliable internet connection and a distraction-free workspace.
- Experience
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- No prior experience required—full training will be provided.
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- Experience in customer service, help desk, or chat-based roles is a plus.
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- Ideal for freshers or those looking to switch to the tech support domain.
- Working Hours
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- Flexible work shifts available (Morning / Evening / Night).
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- Minimum 20 hours/week commitment for part-time roles.
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- Rotational weekend or holiday support may be required based on team schedule.
- Knowledge, Skills, and Abilities
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- Familiarity with platforms like Windows, macOS, Android, and iOS.
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- Basic knowledge of troubleshooting internet and software issues.
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- Ability to adapt to new tools and systems quickly.
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- Team player with a willingness to learn and take feedback constructively.
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- High attention to detail, especially in documenting interactions.
- Benefits
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- Work-from-home flexibility with zero commute stress.
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- Paid training and onboarding support.
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- Competitive hourly rate with performance-based incentives.
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- Growth opportunities within the tech support or IT services team.
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- Access to internal learning programs and digital certifications.
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- Supportive and collaborative virtual team environment.
- Why Join Progressive Technology?
At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.
How to Apply
To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.
Apply Now
Apply Now