Job Description
- Description:
- Lead the Customer Support team to provide TAC support in voice over IP Telephony
- Resolve network issues: Both LAN and WAN
- Assist with Government provided services and applications
- Help with user PC or Laptop issues
- Test any proposed new software.
- Requirements:
- Seven (7) years’ experience managing IT professionals
- Six (6) years’ experience supporting Windows Server production environment
- Six (6) years’ experience managing and supporting a complex call center system
- At least seven (7) years’ experience in a customer support organization, dealing directly with the customers.
- At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment.
- Experience supporting IP based physical security systems.
- Benefits:
- Competitive pay
- Comprehensive health insurance
- Dental and vision insurance
- Paid life insurance
- Paid time off
- 11 paid holidays
- Bonuses
- Tuition reimbursement
- Unlimited training
- Opportunity to work in a collaborative, flexible, innovative environment!
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