Job Description
About the position As an Enterprise CSM at Postman, you'll act as a strategic advisor to a portfolio of large enterprise customers. You'll own the full post-sales journey-from onboarding and adoption through value realization and growth. This role requires a unique blend of consulting, product expertise, and strategic relationship-building. You'll work cross-functionally with sales, product, engineering, and senior leadership to deliver a best-in-class customer experience. The CSM role at Postman gives you the opportunity to make a huge impact on the success of Postman and, most importantly, our customers! Responsibilities • Partner with customers to develop tailored success plans based on their business goals and usage of Postman. • Lead comprehensive onboarding experiences covering technical setup, platform administration and product enablement. • Guide customers through Postman's product features, integrations, and workflows to deliver maximum value. • Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve. • Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements. • Build executive-level relationships and grow champions across engineering, product, and IT organizations. • Use Gainsight and integrated tools (e.g., Salesforce, Gong, JIRA) to connect activities with their success impact and improve our practice. • Identify and influence expansion opportunities; contribute to Net and Gross Retention goals and upsell pipeline. • Gather and communicate customer insights to influence product development and roadmap planning. Requirements • 8+ years of experience managing enterprise customers, preferably in developer tools or SaaS platforms. • Strong technical foundation (Bachelor's in CS/Engineering or relevant experience). • Proven experience in executive stakeholder engagement and value-based consulting. • Highly adaptable; strong critical thinker who is comfortable with ambiguity. • Excellent Communicator (written and verbal). • Strong understanding of API lifecycle, developer ecosystems, and DevOps principles. • Experience with Postman, or similar platforms (e.g., Atlassian, GitHub, AWS), is highly preferred. • Skilled in using customer success tools like Gainsight and Salesforce. • Confident communicator and facilitator at all levels-developers to C-suite. • Able to lead cross-functional initiatives and manage multiple complex projects simultaneously. • Curious, coachable, and proactive-you're excited to continuously learn and contribute. Benefits • Full medical coverage • Flexible PTO • Wellness reimbursement • Monthly lunch stipend • Wellness programs • Frequent team-building events • Donation-matching program Apply tot his job