Job Description
About the position
- Responsibilities
- Maintain user manuals for a large and active product suite (approx. 460 product releases yearly)
- Create new user manuals for new products from scratch
- Collaborate directly with developers and business analysts
- Work directly with product management to communicate product information
- Research and document regulatory software updates
- Respond to documentation-related questions/concerns from clients/client care
- Be deadline driven and adaptable to changing priorities
- Communicate effectively with different departments within Optum
- Requirements
- High School Diploma/GED (or higher)
- 1+ years of experience as a Technical Writer or in a similar position
- 1+ years of experience in the software development life cycle and SCRUM
- 1+ years of experience in software documentation (e.g., user's guides, release notes)
- 1+ years of experience writing and understanding technical information for diverse audiences
- 1+ years of experience using Adobe Acrobat or similar tools for creating PDFs
- 1+ years of experience using TechSmith SnagIt or similar tools for taking/editing screenshots
- Intermediate level proficiency in Microsoft Outlook, Excel, PowerPoint, Visio, and Word
- Nice-to-haves
- Bachelor's Degree (or higher)
- 1+ years of experience with Adobe Experience Manager (AEM)
- 1+ years of experience in Adobe FrameMaker
- 1+ years of experience in Adobe Photoshop
- 1+ years of experience using Rally Dev (or similar SCRUM tool)
- 1+ years of experience with MadCap Flare
- Benefits
- 401(k) matching
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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