Job Description
At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.
Position Summary
We are seeking an entrepreneurial and highly operational Telehealth Practice Manager to lead and scale a rapidly growing telehealth organization. This individual will play a critical role in building, optimizing, and managing the operational infrastructure of a high-growth healthcare business. The ideal candidate has successfully helped launch and scale a telehealth startup, driving significant revenue growth and operational maturity while improving profitability and EBITDA performance.
This leader will be responsible for establishing operational processes, implementing scalable systems, managing provider and patient workflows, ensuring regulatory compliance, and supporting strategic growth initiatives. The successful candidate will have experience growing a healthcare organization from startup phase through rapid expansion, with a demonstrated track record of achieving 10X business growth and improving financial performance.
Key Responsibilities
Operational Leadership
· Design, implement, and optimize all operational workflows across the telehealth organization.
· Build scalable processes to support rapid growth while maintaining exceptional patient and provider experiences.
· Develop and oversee key performance indicators (KPIs), dashboards, and operational reporting.
· Establish operational infrastructure, policies, procedures, and best practices from the ground up.
· Identify operational bottlenecks and implement solutions that improve efficiency and profitability.
Business Growth & Scaling
· Partner with executive leadership to develop and execute strategic growth initiatives.
· Support business expansion efforts including new service lines, provider recruitment, and market growth.
· Build operational frameworks capable of supporting significant increases in patient volume and provider capacity.
· Drive initiatives that contribute to revenue growth, margin improvement, and EBITDA expansion.
· Lead cross-functional projects focused on scalability and organizational effectiveness.
Practice Management
· Oversee daily operations of the telehealth practice, ensuring seamless patient care delivery.
· Manage provider onboarding, credentialing, scheduling, and performance management processes.
· Develop staffing models to support growth while maintaining operational efficiency.
· Monitor patient satisfaction, access metrics, and service quality standards.
· Collaborate with clinical leadership to optimize provider productivity and patient outcomes.
Technology & Systems
· Evaluate, implement, and optimize telehealth platforms, EHR systems, CRM tools, and operational technologies.
· Lead technology integrations that improve workflow efficiency and patient engagement.
· Partner with vendors and internal stakeholders to ensure system performance and scalability.
· Utilize data analytics to drive operational and business decisions.
Financial Management
· Develop operational budgets and monitor performance against financial targets.
· Analyze operational metrics to identify opportunities for revenue enhancement and cost optimization.
· Support forecasting, workforce planning, and resource allocation activities.
· Drive initiatives that improve operational efficiency and contribute to EBITDA growth.
Compliance & Quality
· Ensure compliance with state and federal healthcare regulations, telehealth requirements, HIPAA, and payer guidelines.
· Establish quality assurance programs and operational audits.
· Maintain readiness for regulatory reviews and accreditation requirements.
· Implement risk management and compliance monitoring processes.
Required Qualifications
· Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field, or extremely well-aligned experienced.
· 7+ years of healthcare operations leadership experience.
· 3+ years of telehealth leadership experience.
· Demonstrated experience helping build a telehealth startup from early-stage operations through rapid growth.
· Proven track record of scaling healthcare operations and driving substantial revenue growth.
· Experience creating operational infrastructure, workflows, and SOPs from the ground up.
· Strong understanding of telehealth regulations, payer models, credentialing, and provider operations.
· Experience managing cross-functional teams in a fast-paced, high-growth environment.
· Advanced analytical and financial acumen with experience managing operational budgets and KPIs.
Preferred Qualifications
· Master's degree (MBA, MHA, MPH, or related field).
· Experience growing a telehealth organization from startup phase to a mature, highly profitable business.
· Demonstrated success contributing to 10X growth in revenue, patient volume, or EBITDA.
· Experience with multi-state telehealth operations.
· Background in venture-backed healthcare startups or high-growth healthcare organizations.
· Able to provide VOC and collaborate with technical teams re. EHR, CRM, and telehealth technology platforms.
· Familiarity with value-based care, virtual care models, and digital health innovation.
Key Competencies
· Startup Mentality
· Strategic Planning & Execution
· Operational Excellence
· Healthcare Business Acumen
· Financial Management
· Process Development & Optimization
· Data-Driven Decision Making
· Change Management
· Team Leadership & Development
· Provider Operations Management
· Project Management
· Executive Communication
Success Measures (First 12 Months)
· Establish scalable operational infrastructure supporting aggressive growth targets.
· Improve provider utilization and patient access metrics.
· Develop operational KPIs and executive dashboards.
· Reduce operational inefficiencies and improve margins.
· Successfully support expansion into new markets and service offerings.
· Contribute meaningfully to revenue growth and EBITDA improvement.
· Build a high-performing operational team capable of supporting long-term scale.
Ideal Candidate Profile: A hands-on operator who has personally helped build and scale a telehealth startup, understands the challenges of rapid growth, and possesses the leadership capability to transform an emerging healthcare company into a highly efficient, profitable, and scalable organization. This individual thrives in ambiguity, enjoys building processes from scratch, and has a proven history of driving measurable business results.