Job Description
- *Description:**
- Inner Tranquility Counseling Group is seeking a highly organized temporary Intake Coordinator / Virtual Assistant to help convert incoming client inquiries into scheduled therapy appointments for our growing group practice in Virginia.
- *Primary Responsibilities:**
- Respond to Psychology Today, Zencare, website, and email inquiries quickly and professionally
- Follow up with potential clients via email/text
- Match clients with appropriate clinicians based on specialty, insurance, and availability
- Schedule consultations and intake appointments
- Track leads in spreadsheet/CRM
- Assist with clinician calendar coordination
- Support telehealth and in-office scheduling
- *Ideal Candidate:**
- Experience in mental health, healthcare admin, or therapy practice support preferred
- Excellent written communication
- HIPAA awareness preferred
- Strong organization and follow-up skills
- Familiarity with SimplePractice, TherapyNotes, Headway, Alma, or similar platforms is a plus
- *Project Type:** Temporary (30–90 days)
- *Hours:** 10–20 hours/week
- *Compensation:** $8–$18/hour depending on experience
- *Success Metrics:**
- Fast response time to inquiries
- Increased booked consultations
- Improved conversion from inquiry to intake
- Accurate scheduling and follow-up
- *To Apply:**
Please include:
1. Relevant healthcare or therapy office experience
2. Experience with intake/scheduling
3. Availability
4. Example of client communication/customer service
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