Job Description
Univista Insurance is seeking a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service. Responsibilities Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures Determine the value of totaled vehicles using industry tools and guidelines Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims Review and verify all claim documentation, including police reports, repair estimates, and titles Negotiate settlements with claimants, ensuring fairness and adherence to policy terms Maintain accurate records of claim activities and decisions in the claims management system Ensure compliance with state regulations and company policies throughout the claims process Identify potential fraud indicators and escalate suspicious claims as needed Provide exceptional customer service by addressing questions and concerns promptly and professionally Skills Hold a valid all lines 6-20 license Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders High school diploma or equivalent; bachelor's degree in business, or related field preferred Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues Strong organizational and time management skills to handle multiple tasks efficiently Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely Bilingual in English and Spanish is required Bachelor's degree in business, or related field preferred Company Overview UniVista Insurance is an independent, family-owned, and operated franchisor of insurance-related products and services. It was founded in 2006, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is