Total Wireless Training and Development Lead

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Serve as the face of the Total Wireless exclusive distribution channel, delivering communication and training messages to frontline teams.
Manage and facilitate regular training sessions for frontline Indirect Total Wireless representatives.
Partner in the development of training content including self-paced and facilitated online training materials.
Conduct T3 (train-the-trainer) sessions with Master Agent training teams to empower partner trainers.
Assess training execution, identify gaps, and provide solutions for improvement of the learner experience.
Support Wireless exclusive distribution channel operational initiatives and product launches.
Act as a subject-matter expert for the TW Exclusive channel, advising cross-functional teams on processes and nuances.
Deliver high-quality work that meets intended criteria, goals, and objectives.
Effectively communicate with stakeholders, team members, and leadership.

Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Two or more years of program and/or project management experience.
Experience with virtual and in-person facilitation including planning and preparations with leaders.
Experience with video editing and production.

An MBA or an M.S. in a related field.
Project Management Professional (PMP) certification, VLS certification in Green Belt or Black Belt.
Experience in data science & process automation.
Experience working with external partners and/or vendors.
Self-motivated and able to work with minimal supervision.
Ability to work in a cross-functional team environment with changing roles and responsibilities.
Excellent executive presentation skills.
Strong verbal and written communication skills.
A team player orientation collaborating well with others.
A passion for delivering exceptional experiences to partners and consumers.