TRAINING SPECIALIST WITH SECURITY CLEARANCE

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Deliver effective training to a diverse audience of Medical Treatment Facility technical and clinical personnel.
Create training guides and training materials.
Ensure training materials meet DHA and EITSI standards.
Maintain training materials in a Knowledge Base.
Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications.
Develop training on DHA and EITSI operations to meet contract requirements.
Write or facilitate the writing of lesson plans for applications.
Develop assessments for training modules.
Provide MTF personnel with policies and guidance for using the DHA Global Service Center (GSC) services.
Interact with various Global Service Center and Global Network Operations Center personnel to continually improve the core training material.
Investigate and suggest improvements to service delivery procedures.
Promote adherence to GSC Service Operations policies and procedures.
Promote a positive team environment.
Collaborate with Continual Service Improvement branch to ensure all training collateral meets or exceeds quality standards and requirements.
Promote seamless communication within the DHA Global Service Center.
Work on special projects as required and maintain all area documentation.

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree.
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one.
US Citizen with Passport.
Experience working with enterprise optimization tools such as Service Now or Remedy.
Experience with computer-based or LMS learning development tools such as Adobe Captivate.
Familiar with and/or certified in curriculum development.
Certified in ITIL4 required and maintain ITIL4 certification.
Must be able to travel when needed.
Must be onsite in San Antonio as needed.
Apply the ADDIE instructional development approach to achieve continual improvement.
Strong proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook to produce original works.
Proven experience training a diverse group of topics including both technical and operational topics.
Strong customer service and communications skills.
Ability to develop professional training content.
Strong English skills - both written and spoken.
Ability to organize travel details and manage travel expenses.