Transformative Leader: Senior Director, Customer Operations Support

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Overview:

We're seeking a visionary Senior Director to spearhead our Customer Operations Support team, driving strategic growth, and fostering a culture of innovation and excellence. As a key member of our leadership team, you will provide expert guidance, develop and implement operational strategies, and collaborate with cross-functional teams to propel our organization forward.

Key Responsibilities:

Lead a high-performing team, providing coaching, development, and guidance to ensure exceptional customer experiences and operational efficiency

Develop and execute strategic plans, analyzing market trends, customer needs, and business objectives to inform data-driven decisions

Collaborate with senior leadership to drive business growth, identify cost-saving opportunities, and implement process improvements

Oversee the outsourcing contract strategy, managing vendor relationships, and ensuring compliance with regulatory requirements

Drive workforce optimization, including new site launches, work movements, and closures, to ensure global diversification and efficiency

Lead the invoice team, ensuring timely processing, auditing, and identification of cost-saving opportunities

Ensure VCG Security Compliance, coordinating mitigation and remediation of security findings, and managing global clearance procedures

Requirements:

Bachelor's degree or equivalent experience

8+ years of relevant experience in customer operations, telecommunications, or a related field

5+ years of people management and leadership experience, with a proven track record of developing high-performing teams

Strong financial acumen, with experience managing budgets and driving cost savings

Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with senior leadership and cross-functional teams