Job Description
About the position
- Responsibilities
- Provides tailored technical customer operations support.
- Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial working alliances with customers.
- Initiates problem-solving action and follows through to resolution.
- Performs root-cause analysis of problems to formulate and recommend improved alternative operations.
- Leads process improvement initiatives.
- Requirements
- Minimum of a high school diploma or equivalent required, Bachelor's degree preferred.
- 3+ years of IT or public safety experience.
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred).
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred.
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM).
- Experience with Public Safety Applications including CAD, Mobile and RMS.
- Ability to troubleshoot application system issues including hardware, network and third-party components.
- Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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