Job Description
About the position
We are looking for a detail-oriented and collaborative T&S Ops Coordinator to
join our Trust & Safety team at Linktree. In this role, you’ll support the
day-to-day operational workflows that keep our platform safe and our community
protected. You’ll work closely with cross-functional partners to execute on
policy enforcement processes, monitor operational health, and help build the
systems that scale our Trust & Safety capabilities. This is a great opportunity
for someone who thrives in structured, fast-paced environments and wants to make
a real impact on how a global platform manages risk and safety.
- Responsibilities
- Monitor and triage incoming Trust & Safety operational queues, ensuring timely and accurate handling of reports across policy categories
- Partner with policy and product teams to implement workflow improvements and tooling enhancements that improve efficiency and consistency
- Track and report on key operational metrics, identifying trends and flagging anomalies to inform policy and product decisions
- Contribute to the development and documentation of standard operating procedures, training materials, and escalation protocols
- Support cross-functional initiatives including abuse prevention, content moderation, and account integrity programs as needs evolve
- Requirements
- 2+ years of experience in trust and safety operations, content moderation, or policy enforcement
- Familiarity with case management systems and content moderation tooling
- Strong analytical skills with the ability to synthesize data, identify trends, and escalate effectively
- Excellent written and verbal communication skills; comfortable collaborating across policy, product, and engineering
- High attention to detail with the ability to manage competing priorities in a fast-paced environment
- Experience navigating ambiguity with a bias toward action in a hybrid work environment
- Benefits
- An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitabledonations, pet insurance, home office set-up - the choice is yours!
- 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-basedemployees.
- Employer contribution towards your retirement.
- Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
- Employee stock option program - we want each and every employee to share in the company’s success.
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