Job Description
Job Context Agilyx is a change-ready technology services company. Our dedicated team is passionate about empowering organisations with business-leading technology solutions. Whether we’re implementing an ERP solution or providing a full system analysis, we’re driven to deliver valuable, long-term solutions matched with a world-class customer services team. Working in our delivery space, you’ll be helping bring the project vision to life. You’ll be closely working our Project Management Office to ensure that the project is on scope, on time and on budget . You’ll s har e your experience and knowledge across the organization and mentor junior consultants to help them demonstrate Agilyx’s values. Responsibilities Sales / Pre Sales Demonstrate system functionality to prospects and clients Possess a superior customer service ethic with accompanying communication and management skills Provide input to support Sales and Marketing functions as required Identify and communicate Business Development opportunities with new and existing clients Project Management Identify and escalate risks and issues in a timely manner to the Project Manager Manage Customer Expectations and be able to communicate status of issues and impacts with relevant client sponsors and process owners Assist in the analysis and documentation of business processes, people, and technology, when required Provide input to project plans for prospective and actual projects Delivery Deliver valued consultancy services to clients, ensuring objectives are met in accordance with the project management plans Provide consultancy as required , providing guidance on both best use of product functionality and good business practices Implement and support Unit4 and associated products Develop test scripts, communication, and training documentation deliverables Understand and use the company’s Implementation Methodology Help troubleshoot and resolve customer environment problems Show commercial awareness in decisions, actions and communications Conduct key and end user application training and provide appropriate documentation for follow up when required Knowledge Ensure knowledge is shared and retained throughout the organisation Maintain and develop knowledge and understanding of Unit4 products. Complete Training activities and proactively looks for training opportunities Take on feedback from colleagues and managers and apply learnings Safety, Quality & Compliance Comply with Health and Safety policies and procedures on/off site. Uphold ISO27001 Information Security policies within the department and function. Adhere to ISO9001 Quality Management procedures. Comply with Environmental policies and procedures on/off site. This position has the authority to carry out the occupational health and safety responsibilities and accountabilities expected of it. Qualifications and Experience Have at least 5 years of Unit4 experience . Tertiary qualified, preferably in a business, finance or IT related discipline or equivalent experience with 2-5 years’ experience in a similar role. Experience/knowledge of standard Project Management Methodologies (including but not limited to Prince2 and PMBOK). Experience in liaising directly with clients and their staff. Competencies and Behaviours O perational understanding of Unit4 and associated product suite. Sound understanding and use of the company’s Implementation Methodology Shows commercial awareness in decisions, actions and communications High levels of numeracy and grasp of general accounting principles and contemporary business practices. Highly skilled approach to relationship management with client representatives and their staff. Sound matter management in relation to documentation of project deliverables. Independent and strategic thinking. Planning & organisational skills. Highly developed communication skills. High level abilities in Microsoft Office suite applications. Agilyx Values C onsistently demonstrate behaviours that reflect our company values, ensuring these are embedded in everyday decision-making, collaboration and interactions with colleagues and customers . Location Agilyx project managers and consultants collaborate with our customers and so usually work on site with customers across United Kingdom. Travel to North America, Australia, New Zealand, Pacific Islands & Asia may also be required . Travel is considered to be a part of the role. An ability to travel to customer sites with overnight stays is mandatory. Primarily, this is a remote role.