Job Description
I need an English and Japanese-speaking assistant (ideally located in Japan) to urgently help resolve an issue with 3 EMS packages shipped via Japan Post. These packages were returned to Japan after arriving in the US (i was out of the country and unable to receive them). I need someone to contact Japan Post by phone to request that they be, redirected, or re-routed, either to the same address in the US again or another address in China (if needed) before they are destroyed and lost forever
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Details:
- 2 of the Packages were shipped via EMS from
Tokyo - U.S. - Tokyo again.
- 1 of the Packages was shipped via Air Postal Parcel from
Tokyo - U.S. - ????
The tracking shows 2 of the packages are now back in Japan customs being held another may still be in the US.
I need someone to get on the phone with Japan Post, speak to a real human, and:
- Request what the re-routing options are
- Possibly change the return-to-sender address (to a US or China address)
I will provide all tracking numbers, sender/recipient info, and any additional documents you need.
Requirements:
- Must speak fluent Japanese and English
- Be comfortable calling Japan Post EMS
- Bonus if you’re located in Tokyo or Japan and understand local systems
- Able to summarize the call outcome to me clearly in English
- Available to start immediately
Deliverables:
- Call Japan Post with the provided tracking details
- Send me a short summary of what they said and next steps
- Help send a follow-up request (email or fax if needed) — I’ll cover all costs associated with reshippment, hold and reroute
Budget:
Open to hourly or fixed price. Just message me. Please include:
- Your location
- Hourly rate or preferred fixed fee
- When you can make the call (as soon as possible is best)
Bonus:
If you resolve this fast and help me get the packages re-routed, I’m happy to add a generous bonus.
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