Job Description
Seeking a new challenge? This is the perfect opportunity to grow as a Call Center Agent I-FULL-TIME! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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Job Title: Call Center Agent I - FULL-TIMEDept.: Call Center
Reports to: Call Center Supervisor / Associate Director of Operations
ΓΒ *THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION**
We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
ΓΒ Gives you an employer that you will have pride in working for
ΓΒ Provides excellent training programs and opportunities for growth
ΓΒ Offers Medical Benefits including:
ΓΒ Employer Contributions to HSA high deductible plan
ΓΒ Discounts at our medical facilities
ΓΒ Cigna Open Access OAPIN & OAP plans
ΓΒ Supports Incentive based Wellness Programs
ΓΒ Offers company sponsored Life Insurance with buy-up provisions
ΓΒ Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
ΓΒ Supports Paid Time Off and Holidays
ΓΒ Gives generous 401K plan with annual 3% Employer contribution after one year of employment
ΓΒ Values and appreciates its employees
ΓΒ Boasts a reputation for superior health care and quality service
Keys to Success in this Role:
ΓΒ Answers assigned department/queue overflow calls
ΓΒ Answers an average of 150+ calls daily
ΓΒ Confirms patient information
ΓΒ Makes/cancels/reschedules appointments
ΓΒ Monitors requests daily
ΓΒ Maintains an organized and clean work area
Job Qualifications:
ΓΒ High School Diploma or GED equivalent
ΓΒ Strong team player
ΓΒ Strong customer service orientation
ΓΒ Basic computer proficiency
ΓΒ Must be able to multi-task effectively
ΓΒ A year of medical office experience preferred
Physical and Mental Demands:
ΓΒ Physical requirements
ΓΒ Normal concentration and normal complexity of decision making
ΓΒ High level verbal and written communication skills
ΓΒ Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
ΓΒ Low risk exposure to bloodborne pathogens and chemical hazards
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status.
Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights Apply Job!
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now