Job Description
Fit right into our supportive and forward-thinking team as a Online Chat Specialist-ca! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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We are committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water.If those are your values too, we look forward to hearing from you!
Job Description
We're seeking an Online Chat Specialist to handle incoming customer support questions via live chat on businessesรย websites and social media accounts and candidate must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
Responsibilities:
รย Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
รย Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
รย Crete relationships with new customers to better understand and achieve their needs
รย Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
รย Promotes interest in client products and services
รย Consistently achieves established standards of the position
รย Continually portray and project a positive and professional image.
รย Provide administrative support to the customer service team
รย May assist with overflow work and other duties as needed
รย Promotes interest in client products and services
รย Consistently achieves established standards of the position
รย Continually portray and project a positive and professional image
รย Provide administrative support to the customer service team
รย May assist with overflow work and other duties as needed
รย This position is also a remote position in which you will be working from home
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Qualifications
รย High school diploma or equivalent.
รย Experience in customer service.
รย Strong telephone etiquette.
รย Familiarity with CRM tools.
รย Excellent communication skills.
รย Ability to manage multiple tasks at once.
รย Ability to adapt to different personalities. Apply Job!
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