Job Description
Join arenaflex, a dynamic and innovative company, as a US Customer Support Representative (Remote) - 1-Year Contract. In this exciting role, you will be the face of arenaflex, providing exceptional customer service to our valued clients. As a key member of our team, you will be responsible for delivering top-notch support, ensuring customer satisfaction, and driving business growth. About arenaflex arenaflex is a leading provider of innovative solutions, dedicated to empowering businesses and individuals to achieve their goals.
Our mission is to deliver exceptional customer experiences, foster a culture of inclusivity, and promote a healthy work-life balance. We are committed to creating a diverse and dynamic work environment that encourages growth, learning, and collaboration. Key Responsibilities As a US Customer Support Representative (Remote) - 1-Year Contract, you will be responsible for: * Providing exceptional customer service via phone, email, and live chat, ensuring that every interaction is positive and memorable * Managing large amounts of inbound and outbound customer calls, prioritizing tasks, and responding with care and resourcefulness * Scheduling shifts and dispatching team members, based on location, availability, skills, and other relevant factors * Regularly touching base with auction team members via Regional Team Meetings to build rapport and ensure seamless communication * Proactive planning to prevent issues with auction tasks, such as winter operations, site nuances, and removing obstacles to delays for catalog publication and team member task completion * Troubleshooting technical issues and providing logistical support for auction teams, buyers, and sellers * Administering and maintaining customer accounts, ensuring accuracy and up-to-date information * Ensuring that all training is complete and staying up-to-date on all improvements to process and procedures * Performing other tasks as needed to support the team and drive business growth Skills and Experience To succeed in this role, you will need: * 2 years of proven customer support experience, with a strong track record of delivering exceptional customer service * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner * Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines * Self-motivation, ambition, and a drive to meet deadlines, with a strong work ethic and a willingness to learn and adapt * Comfort with technology, with the ability to learn new programs and systems quickly * Ability to work independently and as part of a team, with strong active listening skills and the ability to demonstrate empathy while building rapport * Comfort using bolthires Suite and bolthires Office (Excel, Word), with a strong attention to detail and problem-solving skills * High school education (College preferred), with a strong foundation in customer service, communication, and problem-solving Inclusive and Diverse Culture At arenaflex, we value diversity and inclusivity, and we are committed to creating a culture that celebrates individual differences and promotes a sense of belonging.
Our core values and leadership principles guide our team members to seek diverse perspectives, learn from one another, be curious, and build trust. Work/Life Balance We understand the importance of work-life balance and strive to create a healthy and productive environment that supports our team members' personal and professional goals. We offer a flexible schedule, allowing team members to have a more productive and well-balanced life, both in and outside of work. Compensation and Benefits As a US Customer Support Representative (Remote) - 1-Year Contract, you will receive: * Competitive compensation package, including a base salary and performance-based incentives * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching * Flexible schedule and remote work options, allowing you to work from the comfort of your own home * Opportunities for professional growth and development, including training and education programs * Recognition and rewards for outstanding performance and contributions to the team If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusivity and respect, and we strive to provide a work environment that is free from harassment and discrimination.