Job Description
We're seeking a talented UX Designer to join our team at American Express, where you'll play a key role in crafting innovative, user-centered experiences that drive business results. As a UX Designer, you'll be responsible for transforming ideas, business opportunities, research, and creative vision into tangible results that deliver clear, usable, valuable, and enjoyable experiences for our customers.
Job Summary:
- Location: Remote (Atlanta, USA)
- Job Type: Full-time
- Hours: 8 hours/day
- Salary: $26/hour
- Company: American Express
- Start Date: Immediate openings available
About the Role:
As a UX Designer at American Express, you'll be part of the OnBrand team, our in-house creative agency. You'll work closely with cross-functional teams to develop groundbreaking ideas and create seamless, start-to-finish experiences across digital touchpoints. Your primary focus will be on understanding customer needs, tasks, and goals, and translating them into intuitive, user-friendly experiences.
Responsibilities:
- Transform ideas, business opportunities, research, and creative vision into tangible results
- Participate in customer discovery sessions, design thinking, and journey/empathy mapping to understand customer pain points
- Utilize analytical skills and strategic perspective to identify trends and suggest solutions that improve the customer experience
- Provide customer experience perspective to American Express product partners
- Collaborate with Product Directors to determine their understanding needs, make recommendations, and craft strategies that align with their product roadmap
- Help ideate and create innovative solutions that meet business objectives and requirements while helping customers achieve their goals
- Deliver future-thinking, customer-centered designs
- Communicate effectively with various stakeholders, including creative, product, business, strategy, and tech teams
- Ensure quality and consistency of UX deliverables, including site maps, process flows, wireframes, functional specifications, and user research
Requirements:
- Bachelor's degree in a design-related field
- 3+ years of experience in User Experience, Collaboration Design, or Product Management
- Strong understanding of the UX workflow and agile, collaborative processes
- Customer-first mentality with a balance of design needs and business acumen
- Ability to simplify complex interactions into intuitive customer experiences
- Knowledge of various qualitative research methods and tools, such as usability testing, remote testing, and how to apply them
- Experience with designing customer journeys, identifying pain points, and designing solutions to address customer issues
- Ability to draw on multiple data sources to inform customer-centered recommendations
- Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders
- Strong organizational skills, individual drive, and personal accountability
- Proficiency in design tools, such as Figma, Sketch/Invision, Adobe Creative Suite, and Microsoft Office
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a talented, cross-functional team
- Remote work arrangement with flexible hours
- Professional development and growth opportunities
If you're a passionate UX Designer looking to make a meaningful impact, we'd love to hear from you! Please submit your application, including a link to your online portfolio, to be considered for this exciting opportunity.
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