Job Description
- *Job Description:**
- We are seeking an experienced and highly skilled UX Researcher and Product Discovery Specialist with a deep understanding of Facility Management (FM), Field Service Management (FSM), and Construction workflows. The ideal candidate will be tasked with leading a comprehensive two-day onsite workshop at a client location in the UK. This workshop aims to gather critical insights and foster collaboration among diverse stakeholders to enhance our understanding of current workflows and identify areas for improvement.
- *Key Responsibilities:**
In this role, you will:
- **Facilitate Structured Workshops:** You will lead engaging and structured workshops involving a mix of office and field roles, including but not limited to dispatch personnel, helpdesk staff, supervisors, engineers, and contract managers. Your ability to create an inclusive and productive environment will be crucial in encouraging participation and generating valuable insights.
- **Capture Pain Points and Workflows:** During the workshops, you will methodically capture pain points, operational rules, edge cases, and the actual “as-is” workflows experienced by participants. This information will be vital in understanding the challenges faced in their day-to-day operations.
- **Produce Comprehensive Documentation:** After the conclusion of the workshop, you will be responsible for synthesizing the gathered information into a clear and detailed end-to-end workflow document. This will include process maps, key decision points, and documented exceptions that arise within the current workflows. Your documentation will serve as a foundational reference for future product development and process improvement efforts.
- *Must-Have Qualifications:**
We are looking for candidates who possess:
- **Proven Experience in UX Research and Workflow Discovery:** You should have a track record of successfully conducting UX research and workflow discovery initiatives specifically within the Facility Management, Field Service Management, or Construction sectors. Your experience should demonstrate your ability to translate complex workflows into user-friendly insights.
- **Strong Facilitation and Stakeholder Management Skills:** Your ability to facilitate discussions and manage diverse stakeholders will be critical to the success of the workshops. You should be adept at guiding conversations, encouraging collaboration, and ensuring all voices are heard.
- **Excellent Written Documentation Skills:** You must have a strong command of written communication, with the ability to produce clear and concise documentation. This includes creating workflows, user journeys, and detailed process maps that accurately represent the findings and insights from the workshops.
- *To Apply:**
If you meet the qualifications and are excited about the opportunity to make a significant impact, we invite you to apply. Please share details of one similar workshop you have successfully run in the past, along with a sanitized sample of the workflow or journey output that you produced. Additionally, include your availability for travel within the UK for this engagement.
This is a unique opportunity to contribute to a transformative project in the Facility Management and Construction sectors, working closely with industry professionals to drive meaningful change. We look forward to hearing from you!
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