VA for Chat Support

Job Description: I run an online business selling digital products and receive a high volume of customer messages every day. I am looking for a reliable and experienced Virtual Assistant to handle customer chat support in a professional, calm, and rule-driven manner. This role is focused on batch-based chat support, not live 24/7 coverage. Responsibilities: Respond to customer messages via chat on an online marketplace Work twice per day (once at the start of the day and once at the end of the day) Answer customer questions clearly and professionally Handle complaints and support requests while strictly following provided rules Process disputes and replacement requests according to guidelines Adapt wording and explanations to each situation while respecting all policies Escalate unclear or edge cases instead of making assumptions Maintain polite, calm, and professional communication at all times Important Rules: All rules and policies must be followed strictly You may adjust tone and explanations, but must not promise refunds, replacements, or exceptions outside the rules Any unclear, sensitive, or unusual case must be escalated for review Requirements: Proven experience in customer support or chat support (digital products or marketplaces preferred) Excellent written English Ability to handle disputes and difficult customers calmly Organized, detail-oriented, and reliable Trustworthy and able to follow instructions precisely Workload & Duration: Less than 25 hours per week to start Workload may increase based on performance Long-term position (minimum 1 year) for the right candidate What

This Role Is: Structured support with clear rules Long-term and stable Performance-based growth What

This Role Is Not: Decision-making on refunds or exceptions Live 24/7 chat Improvising policies If you have solid experience in chat support and are looking for a long-term, structured role with clear expectations, please apply and briefly describe your relevant experience.

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