Job Description
At careerzynith, we're on a mission to revolutionize the way people experience home services. With our three fast-growing businesses – careerzynith Cleaner Co, careerzynith Detailer Co, and careerzynith Gardener Co – we're committed to delivering exceptional results and building long-lasting relationships with our customers. As a key member of our team, you'll play a vital role in supporting our day-to-day operations, ensuring seamless communication, and driving growth across our service businesses.
- *About careerzynith**
careerzynith is a dynamic and innovative company that's passionate about providing top-notch services to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our processes, products, and services. Our team is made up of dedicated professionals who share a common goal: to make a positive impact on our customers' lives. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, then careerzynith is the perfect place for you.
- *Job Summary**
We're seeking a highly organized and customer-focused Virtual Assistant to join our team. As a Virtual Assistant, you'll be responsible for providing exceptional administrative and customer service support across our three service businesses. This is a long-term, full-time role that requires a proactive and tech-savvy individual who can work independently and as part of a team.
- *Key Responsibilities**
- **Phones** + Answer incoming calls or return missed calls promptly, ensuring that customers receive timely responses to their queries.+ Log relevant information and actions into our task tracker, ensuring that all tasks are accurately recorded and followed up on.
- **Emails** + Ensure that all customer and internal emails are responded to by 5 pm Perth time daily, providing clear and concise answers to customer queries.
- **SMS Support** + Respond to all SMS enquiries quickly and professionally, ensuring that customers receive timely and helpful responses to their queries.
- **Voicemails** + Return all calls from voicemail messages, providing clear and concise answers to customer queries.+ Reply to voicemail emails with notes from the callback, ensuring that customers receive timely and helpful responses to their queries.
- **Social Media Content Acquisition** + Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging.+ Ensure that three teams provide five videos and five images weekly (Bonus: $30 per team!), uploading content to Google Drive in an organized manner.
- **Social Media Management** + Manage DMs and comments across all platforms, responding to enquiries in a friendly and timely manner.+ Actively help grow our social media presence, engaging with customers and promoting our services.
- **Social Media & Email Review** + Review and approve designs in the shared sheet, providing timely and clear feedback to the marketing team.
- **Recruitment** + Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in.
- *Essential Qualifications**
- **Experience** + Working for a cleaning company or similar home service business is highly desirable.+ Handling customer service calls and SMS communications is essential.+ Managing email inboxes professionally is crucial.+ Using Google Sheets for tracking and reporting is necessary.+ Coordinating via Google Calendar is essential.+ Working with Stripe for payments or refunds is desirable.+ Communicating in Slack with internal teams is necessary.
- **Availability** + 7.5 hours per day, 5 days a week (Sunday to Thursday, Perth, Australia timezone).
- **Skills** + Proactive and takes ownership of tasks.+ Fluent in English (spoken and written).+ Highly organized with great attention to detail.+ Calm and professional with customers.+ Responsive and tech-savvy.
- *Preferred Qualifications**
- **Bonus** + If you've worked with multiple brands at once, this is a highly desirable skill.
- *What We Offer**
- **Career Growth Opportunities** + careerzynith is committed to providing opportunities for growth and development, ensuring that you can progress in your career and achieve your goals.
- **Learning Benefits** + careerzynith offers a range of learning benefits, including training programs, workshops, and online courses, to help you develop new skills and stay up-to-date with industry trends.
- **Work Environment** + careerzynith has a fun and supportive team culture, with a strong focus on communication, initiative, and attention to detail.
- **Compensation, Perks, and Benefits** + careerzynith offers a competitive salary, plus a range of perks and benefits, including health insurance, paid time off, and a generous bonus scheme.
- *How to Apply**
If you're a highly organized and customer-focused individual who is passionate about delivering exceptional results, then we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role.
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