Job Description
Virtual BDC Agent - SALES ( Fully Remote)
Position Overview:
The role of a Virtual BDC Agent, (Customer Engagement Specialist), is a vital member of the Virtual BDC department. Assigned team members are responsible for managing daily operations including inbound and outbound calls, text messages and emails.
Qualifications:
Prospective candidates must demonstrate prior experience in the following:
Β Call Center Experience is REQUIRED
Β Prior professional exposure to customer service, sales positions
Β Articulate. strong communication skills
Β Results driven, high-performance standards
Β Ability to work remotely, understand technology requirements
Β Required Schedule Availability ( All in Central Timezone)
Β Must be available 9am - 6pm, 10am-7pm &/or 11am-8pm
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during oneΒs time in this position.
Β Consistent oversight of all assigned leads
Β Schedule 10+ quality appointments per day
Β Accurate data reporting, performacec tracking
Β Professional presentation to assigned partners
Β Mastery of all Owner Connect scripts, word tracks & process
Compensation:
Potential candidates are eligible for the following compensation opportunities:
Β Hourly pay rate, overtime opportunities
Β Bonus program based on assignment
Β Paid time off & holiday time
Β Healthcare program
Owner Connect
A Division of Twelve21 LLC
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Β 401(k)
Β Dental insurance
Β Health insurance
Β Paid time off
Schedule:
Β 8 hour shift
Β Monday to Friday
Β Weekends as needed
Application Question(s):
Β Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
Β CDK
Β VIN Solutions
Β E Leads
Β Dealer Socket
Β Reynolds & Reynolds
Β Xtime
Experience:
Β Automotive BDC: 1 year (Required)
Work Location: Remote
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