Job Description
IQVIA, a global leader in life sciences and healthcare solutions, is hiring a virtual Call Center Representative for a contract role supporting patient assistance programs. In this position, you will assist patients, pharmacies, and healthcare professionals with co-pay cards, program eligibility, benefit explanations, and troubleshooting submission rejections. This role offers the opportunity to transition into a full-time IQVIA position. This position requires working 40 hours per week with a set schedule of 11:00 AM–8:00 PM ET (8:00 AM–5:00 PM PT). Qualifications Required: • High school diploma or equivalent. • Pharmacy Technician experience (license/certification required). • HIPAA certification. • Minimum 3 years of call center experience. • Ability to work scheduled shift hours. • Strong communication, customer service, and troubleshooting skills. • Reliable remote work setup. Preferred: • Medical claims processing experience. • Bilingual (English/Spanish) skills. • Familiarity with patient support or co-pay assistance programs. Apply tot his job