Job Description
About the position
- Responsibilities
- Welcome all patients and register them for virtual healthcare visits via video.
- Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
- Perform computer data entry, including patient identity, demographics, insurance information, and patient consents in the virtual telehealth platform and electronic health record.
- Interview and screen patients, conduct patient history review, document in electronic medical record, prepare patients for visit with clinician.
- Maintain patient medical record.
- Collect, assess, and verify patient financial information, determine and confirm insurance coverage, and comply with all funding source requirements.
- Answer phones, direct calls, and reach out to patients as needed.
- Accurately inform patients of potential costs for services.
- Prepare charge tickets for clinical staff coding and charge post for virtual telehealth services, reviewing charges for accuracy.
- Provide front-line customer service for patients using the text-based asynchronous telehealth platform.
- Review and verify patient insurance information and process charge posting for relevant patients.
- Respond to patient inquiries and support requests.
- Identify patients who have conflicting encounters in Telehealth or traditional healthcare and adjust patient schedules and follow up plans as necessary.
- Conduct scheduled outbound phone calls to patients prior to their abortion appointment at a health center.
- Provide factual, unbiased information to patients seeking abortion, including the difference between medical and procedural abortion.
- Ensure that patients have been adequately prepared for their abortion appointment and answer patient questions.
- Participate in team approach to patient care working cooperatively with others to achieve productivity standards and exceptional customer service.
- Perform various Telehealth Department administrative functions.
- Requirements
- 1-2 years customer service experience.
- Benefits
- Medical, Dental & Vision Insurance with equity-based premium tiers
- Free virtual primary care for entire household
- Continued Education Reimbursement for RNs and other employees
- Flex Spending Account
- Life Insurance
- Eligibility for Federal Student Loan Forgiveness
- Paid time off starting at .05769 accrual rate per hour worked
- 8 hours volunteer paid time off annually
- 8 paid federal holidays & 2 paid floating holidays
- 403(b) retirement plan with employer match
- 8 weeks Paid Parental Leave
- Pet Insurance
- Bereavement Leave
- Earned Extended Leave
- Free subscription to Headspace App
- Time off to vote
- Employee discounts for various services and products.
Apply Now
Apply Now