Job Description
Virtual Dental Front Office Receptionist: Scheduler, Biller, and Collector Needed We are seeking motivated, cross-trained Virtual Dental Receptionists to join our growing dental office team. Full-time or part-time. FT (8am-8pm M-F) (up to 40+ hrs per week) or PT [ (Sat/Sun 10am to 7pm PST) or PT M-F 8am-1pm or 1-8pm ] PST Pacific Standard Time Must: Know Dental Terminologies Must have dental collections experience. Must have dental receptionist and billing patient and billing insurance experience. Must be a good communicator write good writing skills. Must be able to write well. Fluent in English About the Job : Mid-level Dental Receptionist/ Collector/ Dental Biller/ Dental Front Desk/ Computer Data Entry Clerk/Bookkeeper/Organizer position available at a Dental Office. Key Duties & Responsibilities • Answer phone calls, texts, and emails professionally • Schedule patient appointments and manage calendar • Billing & collections (patients + insurance) • Input written information into dental software (EHR/Practice Mgmt) • Organize paper files into digital e-files (patient charts) • Data entry, bookkeeping, and insurance rebilling • Communicate with insurance companies, vendors, and patients • Assist with tracking overdue balances and making collection calls Each team member will focus on: 1. Collections: Making collection phone calls, following up on outstanding balances, and handling billing. 2. Front Office Receptionist: Managing daily reception duties such as scheduling, patient communications, and office organization. Both roles require strong dental knowledge, exceptional typing speed, and a commitment to excellence. Requirements • Fluent in English (spoken & written) • Dental Terminology Knowledge • 90+ WPM typing speed (without looking at your fingers) • 10-Key by touch: 18,000 KPH minimum • Computer literate & tech-savvy • Personable with excellent customer service skills • Detail-oriented, organized, and able to follow protocols • Independent, trustworthy, and a problem solver • Loves to learn, trainable, and resourceful Duties • Answer phone calls, texts, and emails • Schedule patient dental appointments • Billing & collections (insurance and patients) • Make collection calls for patient balances on payment plans and patient portion not covered by dental insurances. • Rebill insurance claims and follow up • Input written information into dental software • Organize and digitize paper patient charts • Communicate with patients, vendors, and insurance companies • Handle data entry, light bookkeeping, and daily front office tasks Key Expectations • Schedules filled 2–3 weeks in advance • Collection over 80% of what we produce • Collection over 60% of old balances over 2 yrs old • Weekly progress update reports required during trial period Position Details • Entry-level to experienced welcome • Full or Part-time (flexible schedule) • Long-term stable position with room to grow • Fun and fulfilling team culture If you are fast, accurate, and passionate about dental office support, we’d love to hear from you. Apply today and be part of a trusted dental practice! Apply tot his job