Website Operations & Technical Support Specialist

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Skills & Scope of Responsibilities

What You’ll Be Working On

You’ll support and maintain a large portfolio of WordPress and Shopify websites, handling daily site operations, integrations, performance, security, and client support across multiple platforms.

    WordPress & Website Management
  • Maintain and support 170+ WordPress websites
  • Work primarily with the Avada theme
  • Perform WordPress core, theme, and plugin updates
  • Troubleshoot site issues, errors, and conflicts
  • Configure and maintain SMTP email delivery
  • Build and maintain custom WordPress plugins (plus)
  • Perform WordPress site migrations (hosting, domains, servers)
  • Build and manage advanced forms using Gravity Forms, including:
  • Multi-step and conditional logic forms
  • Third-party integrations
  • API‑based workflows
    Hosting, Servers, & Infrastructure
  • Strong Linux server experience required
  • Work within WHM and cPanel environments
  • Create, manage, and troubleshoot CRON jobs
  • Manage backups, restores, and site deployments using:
  • Installatron
  • WordPress Management Toolkit
  • Configure and manage Cloudflare (DNS, nameservers, security settings)
  • Manage domains through GoDaddy
  • Assist with domain, DNS, and hosting recovery issues
    Email & Account Support
  • Set up and manage client email accounts using:
  • Google Workspace (Gmail)
  • Zoho Mail
  • Configure DNS records (MX, SPF, DKIM, DMARC)
  • Troubleshoot email delivery and authentication issues
  • Help clients recover email accounts and access
    Shopify Support
  • Support and maintain Shopify stores
  • Help clients select and configure the right Shopify apps
  • Implement anti-fraud and store security solutions
  • Assist with store configuration, integrations, and troubleshooting
    Development & Integrations
  • Python experience for integrations with Shopify APIs
  • JavaScript experience, including Cloudflare Workers
  • Build and maintain API connections between WordPress, Shopify, and third-party systems
  • Work with REST APIs and webhooks
    Accessibility & Compliance
  • Implement and maintain accessibility compliance using AudioEye
  • Make manual site updates to address accessibility issues
  • Implement cookie consent solutions, including:
  • TrustArc
  • CookieYes
  • Cookiebot
  • Ensure sites meet privacy and consent requirements
    Performance, Analytics & SEO
  • Connect websites to Google Analytics and Google Search Console
  • Improve website speed and performance
  • Implement technical SEO optimizations, including:
  • Core Web Vitals improvements
  • Indexing and crawlability fixes
  • Performance and structure improvements
    Client Support & Problem Solving
  • Support clients with website, hosting, email, and domain issues
  • Diagnose and resolve technical problems efficiently
  • Communicate technical concepts clearly to non-technical clients
  • Manage multiple tasks and priorities across many websites
    Required Experience
  • Strong experience with WordPress
  • Linux server administration experience
  • DNS and email configuration knowledge
  • Experience with Cloudflare
  • Comfortable supporting a large number of live websites
    Nice to Have
  • Custom WordPress plugin development
  • Python development
  • JavaScript development
  • Shopify API experience
  • Accessibility compliance experience
  • Technical SEO experience

All salary estimates are provided by Indeed, not First Station Media.

Work Location: Remote

Apply Now

Apply Now

Ready to Apply?

Don't miss out on this amazing opportunity!

🚀 Apply Now

Similar Jobs

Recent Jobs

You May Also Like