Job Description
Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!About this role:Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.In this role you will:Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functionsProvide feedback and present ideas for improving customer service and colleague experience, and related performance management process and toolsPerform operational and customer support tasksProvide excellent customer service, engage customers in conversations, and build relationships with themManage the schedule and the daily operations of the teller lineMake decisions and resolve issues related to daily operations of the teller line, under direction of regional banking managementLeverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation proceduresSupport customers and employees in resolving or escalating concerns or complaintsCollaborate and consult with branch employees, colleagues, and mid-level managersInteract directly with customersCoach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectivesManage allocation of people and financial resources for branch operationsMentor and guide talent development of direct reports and assist in hiring talentThis LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations belowRequired Qualifications:2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education1+ years of Leadership experienceDesired Qualifications:Leadership skills including the ability to build, develop, and motivate a diverse work teamAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesCustomer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environmentAbility to educate and connect customers to technology and share the value of mobile banking optionsAbility to interact with integrity and professionalism with customers and employeesKnowledge and understanding of laws and regulations pertaining to the banking industryKnowledge and understanding of retail compliance controls, risk management, and loss preventionAbility to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skillsRelevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reportingRelevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruitingCash handling experienceJob Expectations:Ability to work a schedule that may include most SaturdaysIndividuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. Howe
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