Job Description
Why Customer Success at Steno Is Different Build real relationships - develop and maintain connections with court reporters, knowing how to have difficult conversations when needed Keep everything on track - book court reporters for depositions using Steno's scheduling tools, ensuring accurate information and timely follow-up at every step Stay ahead of deadlines - proactively track assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time Become the expert - understand Steno's processes and tools inside and out, using that knowledge to educate court reporters and promote best practices Your voice actually matters - collaborate with operational leaders to advocate for the court reporter experience, share feedback, and turn ideas into real process improvements You'll crush this role if you've got 2+years of legal experience (and/or court reporter experience) and have owned a regional scheduling process - bonus points if you bring a strong reporter network with you. You lead with a hospitality mindset, stay organized under pressure, and juggle competing priorities without missing a beat. You pick up new systems fast, communicate clearly, and handle sensitive information with discretion. If you thrive in fast-paced environments and actually enjoy the details, this is your role. This position covers PST business hours. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.