WESTWOOD BOULDERING GYM SPECIALIST

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Overview

A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors.

Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others;
Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives;
Executes tasks related to general upkeep and maintenance of the facility;
Manage the inherent risks involved with climbing & training;
Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events;
Assist customers with Pro Shop products and questions about climbing gear;
Lead introduction adult and youth climbing courses in accordance with Sender One’s policies;
Complete department & operations checklist(s) in a timely manner;
Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp.
Ability to lift and carry a minimum of 50 lbs;

Passionate about climbing, working with kids, and instructing;
Ability to harness imagination and find novel approaches to overcome challenges;
Willingness to learn and grow from challenges, seeing tasks through to completion;
Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
Work with a team, provide support to fellow team members, share ideas, and earn trust;
Self-directed and has the drive to grow professionally.

Familiar with the fundamentals of climbing.
Experience coaching and instructing preferred.

Must be fully available to work at least one weekend day per work week (Sun - Sat);
Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
Must be able to attend the Mandatory All Staff Quarterly meeting.

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