WOLF GORDON INC - Sales Support Representative

About Wolf-Gordon

Wolf-Gordon is a forward-thinking B2B design company with a reputation for inspiring the creation of exceptional interior spaces. With a focus on innovation, we develop and distribute wallcovering, wall protection, upholstery textiles, draperies, paint and coatings, wood veneers, and acoustic panels. WG Design Studio regularly collaborates with top international designers to offer fresh perspectives to our clients. Wolf-Gordon’s focus on aesthetic, technical, and sustainability issues has made us a reliable supplier to interior designers and architects. Our national salesforce, present in all major markets and via digital channels, is easily accessible to clients, along with our live customer service representatives

Location: Remote Based

Wolf-Gordon headquarters is in NYC’s Fashion District; however, our workforce is located throughout the country. 

Job Description

We are seeking a motivated, detail-oriented Sales Support Representative to provide a high-quality level of support for our Sales Team and ensure exceptional customer service our clients. The ideal candidate will be a highly organized, problem-solving team player who can manage multiple tasks simultaneously in a fast-paced environment. 

Responsibilities

• Facilitate business continuity by collaborating with account executives, maintain consistent communication with customers and oversee execution of key processes. 
• Serve as a point of contact for customer inquiries via phone and email, providing product information, addressing concerns, and resolving issues related to orders or accounts.
• Accurately process orders, quotes, and pricing, provide order status, estimated lead time, and manage any change requests or rush orders.
• Provide product testing data, quality control information, current stock information, and inventory quantity checks.
• Maintain and update customer information and sales data within the CRM system (e.g., Salesforce).
• Contractor support (bidding), technical questions, and documentation. 
• Liaise with other departments, such as national accounts, customer service, credit, and finance, to ensure seamless order      fulfillment and a positive customer experience. 

Qualifications

• 1-3 years’ experience in sales support, customer service, or administrative role 
• Strong organizational and time management skills 
• Attention to detail, problem-solving capabilities, and a customer-focused approach are crucial 
• Excellent verbal and written communication skills
• Strong computer skills, proficient in Microsoft Office, NetSuite, and CRM software (Salesforce)
• Ability to work with all levels of management and staff

Compensation/Benefits

• Competitive salary commensurate with your skill set, experience, and the position.
• Opportunity for growth: Our culture promotes mastering your abilities and setting you up for success, as well as mentorship opportunities.
• Comprehensive health benefits, a profit-sharing plan, paid time off, and other benefits.