Job Description
About the position
At Alorica, we’re redefining what it means to be a global leader in customer
service and experience one interaction at a time. With Alorica-at-home and
locations in 18 countries around the world, we offer endless career
opportunities from customer service, training, and tech support, to management,
recruiting, and more. And we’re proud to say over 70% of our leaders are
promoted from within!
But that’s not all…we also provide a full range of benefits to help our
employees achieve financial, emotional, mental, and physical well-being
including supporting their own communities through Making Lives Better with
Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s
focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers'
concerns, providing support, and resolving issues.
- Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
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