Job Description
Workday Support Analyst - Payroll/Finance & HCM
General information
Date
Friday, February 6, 2026
Location
US - Remote
Remote/Hybrid
Yes
Position Level
Individual Contributor IV
Employment Type
Full time
Career Field
Information Technology
Pay Type
Annually
Pay Range
$ 75,000 - $ 85,000
Description & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Workday Technical Support Analyst is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Technical Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects. Consumer Direct Care Network provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community.
JOB DUTIES
Demonstrate high-level problem-solving and decision-making skills
Effective written and verbal communication at both a technical and a simplified level
Expert proficiency in reading and understanding data to formulate and educate on current trends
Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement
Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills
Maintain accurate change management documentation to satisfy the company's internal/external audit controls and compliance practices
Comply with applicable legal requirements, standards, policies, and procedures
Provide the organization with advanced technical and functional support for multiple SKU's in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions
Foster ongoing Workday relationships - relevant memberships and engagement in Workday Community, User Groups and Conferences
Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced
Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients
Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards
Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
Prioritize effectively, multitask, when necessary, ability to change direction when the business strategy changes
Promote changes into production, following strict audit procedures, assist with tenant management
Promote cohesiveness and collaboration between IT, Business teams and Workday consultants
Afterhours work as needed
Other duties as assigned
QUALIFICATIONS
Minimum 5 years experience in a corporate environment
Minimum 4 years experience in an IT support environment specifically supporting custom applications
Associate Degree or equivalent experience
Workday Certified in multiple SKU
Advanced proficiency in MS suite
Be able to successfully pass a background screening
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
Employees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it's not just a job, it's a career advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
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