Job Description
- Live Chat Representative - Washington, Pennsylvania job at Key Talent Indicator. Washington, PA. Responsibilities
- Engage with online visitors through our website chat platform
- Respond to customer inquiries in a timely and professional manner
- Provide information about our products, promotions, and services
- Assist customers in navigating our website and online shopping process
- Resolve customer issues and complaints, escalating when necessary
- Collaborate with sales and customer service teams to ensure customer satisfaction
- Track and maintain records of customer interactions and transactions
- Requirements
- Previous experience in customer service or a similar role
- Excellent written and verbal communication skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Proficient in typing and knowledge of chat platforms
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Previous experience in the automotive industry is a plus
- Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
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