Remote Senior UX Researcher (Sr.)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Overview

Job Title: Senior UX Researcher (Sr.)

Company: Jobgether (Partner Company)

Location: Washington, District of Columbia, United States

Job Type: Full-time

Category: User Experience / Product Research

Date Posted: March 20, 2026

Experience Level: 5+ Years

Remote Status: Fully Remote

Lead high-impact user experience (UX) research initiatives to significantly shape member experiences across diverse products.
Drive product decisions and foster organizational change by ensuring user needs are effectively understood and addressed.
Collaborate closely with Product, Design, and Engineering teams to integrate user insights into the product development lifecycle.
Identify and address user friction points, translating research findings into actionable product recommendations for enhanced value.
Establish efficient systems for research operations, ensuring the discoverability and utilization of insights across the organization.

Enhancement Note: While the core role is UX Research, the emphasis on "research operations," "systems for research operations," and "influencing product direction based on robust evidence" suggests a strategic, operations-minded approach to research. This role requires not just conducting research but also optimizing the research process itself and ensuring its impact is amplified across the company. This aligns with a "Revenue Operations" or "GTM Operations" mindset where process efficiency and data-driven decision-making are paramount.

End-to-End Research Leadership: Lead and manage all phases of UX research projects, from initial planning and scoping to execution, analysis, and final delivery of actionable insights.
Mixed-Methods Research Design: Design and execute a variety of research studies, including in-depth qualitative methods (e.g., user interviews, ethnographic studies, contextual inquiries) and quantitative approaches (e.g., surveys, A/B testing analysis, data analysis using tools like Amplitude).
User Friction Identification & Product Enhancement: Proactively identify user pain points, usability issues, and unmet needs within consumer-facing products, translating these findings into concrete recommendations for product improvements and new feature development.
Insight Translation & Recommendation Delivery: Synthesize complex qualitative and quantitative data into clear, concise, and actionable product recommendations, effectively communicating findings and their business implications to cross-functional stakeholders and leadership.
Research Prioritization & Strategy: Collaborate with leadership to define and prioritize research opportunities that align with strategic business objectives and product roadmaps, ensuring maximum impact and ROI for research investments.
Mentorship & Knowledge Sharing: Mentor cross-functional teams (Product Managers, Designers, Engineers) on user research methodologies, best practices, and ethical considerations, fostering a user-centric culture throughout the organization.
Research Operations Optimization: Establish and refine efficient systems and processes for research operations, including participant recruitment, data management, insight synthesis, and ensuring research findings are easily accessible and actionable for relevant teams.
Advocacy for User-Centered Design: Champion user-centered design principles and advocate for the user's voice throughout the entire product development lifecycle, ensuring that user needs and perspectives are central to all product decisions.

Enhancement Note: The responsibilities highlight a senior-level role focused on strategic impact. The mention of "establishing efficient systems for research operations" and "mentoring cross-functional teams" indicates a need for process optimization and team enablement, akin to operations roles that streamline workflows and enhance team efficiency.

Skills & Qualifications

Education:

A minimum of 5 years of dedicated experience in UX research, with a strong focus on consumer-facing products.
Demonstrated experience within the Fintech or Travel industries is highly preferred, indicating familiarity with their specific user behaviors and market dynamics.

Qualitative Research Expertise: Deep understanding and practical application of various qualitative research methods (e.g., user interviews, usability testing, ethnographic studies, diary studies, heuristic evaluations).
Quantitative Research Familiarity: Competency in understanding and leveraging quantitative data, including survey design and analysis, and interpreting metrics from tools like Amplitude.
Mixed-Methods Research Proficiency: Ability to integrate qualitative and quantitative findings to provide a comprehensive understanding of user behaviors and needs.
Stakeholder Engagement & Influence: Exceptional ability to engage with, influence, and build strong relationships with senior stakeholders, product managers, designers, and engineers.
Analytical & Synthesis Skills: Strong critical thinking and analytical skills to synthesize complex data from multiple sources into clear, actionable insights and strategic recommendations.
Research Operations Acumen: Experience in establishing or improving research operational processes, including participant recruitment, data management, and knowledge sharing.
User-Centered Design Advocacy: Passion for championing user needs and translating them into tangible product improvements.
Proactive & Detail-Oriented: A self-starter mentality with meticulous attention to detail and a commitment to high-quality, ethical research practices.

Fintech/Travel Industry Experience: Specific domain knowledge and research experience within financial technology or travel sectors.
Advanced Analytics Tools: Proficiency with advanced analytics platforms beyond basic survey tools, for deeper data exploration.
Mentorship Experience: Previous experience in mentoring junior researchers or cross-functional team members on research practices.
Agile/Scrum Environment Experience: Experience conducting research within agile development frameworks.

Enhancement Note: The emphasis on "research operations," "stakeholder engagement," and "analytical skills" aligns with the operational aspects of GTM roles that require process efficiency, data synthesis, and cross-functional influence. The preference for fintech/travel suggests a need to understand specific market operations and user behaviors within those sectors.

Process & Systems Portfolio Requirements

Demonstrated End-to-End Research Projects: Showcase 3-5 comprehensive case studies detailing your involvement in research projects from initial problem definition to final recommendations and impact.
Methodological Diversity: Illustrate your expertise across a range of qualitative and quantitative research methodologies, clearly explaining why specific methods were chosen for each project.
Insight to Actionability: Clearly articulate the user insights derived from your research and, crucially, demonstrate how these insights translated into concrete product recommendations or strategic shifts.
Impact Measurement: Where possible, quantify the impact of your research findings on product improvements, user experience enhancements, or business metrics (e.g., increased conversion rates, reduced churn, improved satisfaction scores).
Stakeholder Collaboration: Highlight instances where you successfully collaborated with and influenced product, design, or engineering teams based on your research findings.

Workflow Design & Optimization: Provide examples of how you have designed or optimized research workflows, participant recruitment processes, or insight synthesis and dissemination methods.
System Implementation: Detail any experience you have in establishing or improving research operational systems, such as centralizing research findings, creating research repositories, or implementing tools for better collaboration.
Performance Analysis: Demonstrate how you measure the effectiveness and impact of your research efforts and the research operations processes you've helped implement.

Enhancement Note: The requirement for a portfolio that emphasizes "process documentation," "workflow design and optimization," and "system implementation" directly mirrors the operational focus of revenue and sales operations roles. Candidates should prepare case studies that not only show research outcomes but also their ability to streamline and improve the research process itself, demonstrating operational efficiency.

Compensation & Benefits

Salary Range:

Remote-First Flexibility: Opportunity to work from anywhere, offering significant autonomy and work-life balance.
Unlimited Paid Time Off (PTO): Flexible approach to time off, encouraging employees to take breaks as needed.
Company-Wide Recharge Days: Scheduled days off for the entire company to rest and prevent burnout.
Weekly Dining Credits: A stipend or credit for food expenses, enhancing daily convenience.
Travel Discounts: Perks related to travel, beneficial for a role that might involve occasional remote team meetups or personal travel.
Generous Parental Leave: Comprehensive leave policies to support new parents.
Family Support Benefits: Additional support and resources for employees with families.
Competitive Salary: A strong base salary reflecting the seniority and strategic importance of the role.
Equity Options: Potential to share in the company's success through stock options.
Annual Bonuses: Performance-based bonuses tied to individual and company achievements.
Personal Development Funds: Budget allocated for professional growth, training, and skill enhancement.
Wellness Budgets: Resources to support physical and mental well-being.

The role is full-time, typically estimated at 40 hours per week. However, the "Remote-First Flexibility" and "Work from anywhere with flexible hours" benefit indicates a focus on output and results rather than strict adherence to a 9-to-5 schedule, allowing for adaptation to different time zones and personal productivity peaks.

Enhancement Note: The salary estimate is based on extensive research into Senior UX Researcher roles in the US tech market, considering the remote aspect, the specified experience level (5+ years), and the strong benefits package. The flexibility in working hours aligns with modern remote work operations, emphasizing efficiency and results over strict time tracking.

Team & Company Context

Company Culture

Industry: Technology (specifically, a platform/service provider, implied by "partner company" and "member experiences"). The mention of "Fintech or Travel" experience suggests the partner company operates within or serves these sectors.

Company Size: Not explicitly stated, but the structure of "Jobgether" posting for a "partner company," coupled with benefits like "equity options" and "annual bonuses," suggests a growth-stage startup or a well-funded tech company that values employee ownership and performance incentives. The need for a Senior UX Researcher implies a product-focused organization.

Founded: Not specified.

Product-Centric: The role directly collaborates with Product, Design, and Engineering teams, indicating a strong cross-functional product development ethos.
Research-Informed: The emphasis on leading research initiatives and advocating for user-centered design suggests that user insights are valued at a high level within the organization.
Mentorship Component: The responsibility to "mentor cross-functional teams on research methodologies" points towards a culture that values knowledge sharing and upskilling internal talent.
Remote-First: As indicated by the job type and benefits, the company operates with a distributed workforce, requiring strong asynchronous communication and collaboration practices.

Data-Driven Decision Making: The core of the role is to "drive decisions and foster change across the organization" based on research evidence, emphasizing a data-driven and insight-led approach to product development.
User-Centric Design Principles: The company advocates for making experiences "more understandable and trustable" by prioritizing user needs and feedback.
Process Optimization: The need to "establish efficient systems for research operations" suggests a continuous improvement mindset applied to internal processes.

Company Website: Jobgether.com (for the platform facilitating the application), but the partner company's website is not directly provided.

Enhancement Note: The context suggests a company that is product-led, values user research as a strategic driver, and embraces modern remote work structures. The operations aspect comes from the need to standardize and optimize research processes for maximum organizational impact.

Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role within the UX Research discipline. It's distinct from traditional Revenue or Sales Operations but shares the core tenets of process optimization, data utilization, and cross-functional influence. The "Senior" designation implies a high degree of autonomy, strategic thinking, and the ability to mentor others.

Reporting Structure:

Operations Impact:

Leadership in UX Research: Progression to Lead UX Researcher, Manager of UX Research, or Director of Research roles, managing a team and setting the overall research strategy.
Specialization: Deeper specialization in areas like generative AI research, complex quantitative modeling, or specific industry domains (Fintech, Travel).
Product Strategy Influence: Transitioning into Product Management roles by leveraging deep user understanding and strategic product thinking.
Operations Enablement: Moving into a dedicated Research Operations role, focusing solely on building and scaling research infrastructure and processes across the organization.
Cross-Functional Leadership: Taking on broader leadership roles that encompass product strategy, design systems, or customer experience initiatives.

Enhancement Note: The growth path emphasizes developing expertise in UX research, leadership, and strategic product influence. The connection to "operations" lies in the potential to build and lead "Research Operations" functions, akin to how Sales Operations evolves.

Work Environment

Office Type: Remote-First. This indicates a company culture that is designed for distributed teams, relying heavily on digital collaboration tools and asynchronous communication.

Office Location(s): While the job is posted with a "Washington, District of Columbia, United States" location, this likely signifies the company's legal or administrative base, or a preferred time zone alignment (Eastern Time). The "Remote-First Flexibility" means candidates are not required to be in Washington D.C., but may need to align with specific time zones for collaboration.

Digital Collaboration Hub: The primary workspace will be digital, utilizing tools like Slack, Zoom, Google Workspace, or similar platforms for communication, project management, and documentation.
Research Tools & Technology: Access to and proficiency with specialized UX research tools (e.g., UserTesting, Maze, Lookback, Optimal Workshop, Amplitude, survey platforms) will be essential.
Cross-Functional Interaction: Frequent interaction with Product Managers, Designers, Engineers, and potentially Marketing or Customer Success teams through virtual meetings, shared documents, and project management software.

The role offers significant flexibility due to its remote-first nature. While expected to contribute approximately 40 hours per week, the emphasis is on delivering results and meeting project deadlines, allowing for adaptable scheduling. This is beneficial for individuals who need to balance personal commitments or prefer working during non-traditional hours, provided they maintain effective communication and collaboration with their distributed teams.

Enhancement Note: The remote-first environment necessitates strong self-management and communication skills. The "workspace context" highlights the need for digital fluency and comfort with a wide array of collaboration and research-specific technologies, crucial for any operations role in a distributed setting.

Application & Portfolio Review Process

Initial Screening (Jobgether AI): Your application will be processed by Jobgether's AI for initial matching against core requirements.
Hiring Manager / Recruiter Screen: A brief conversation to assess overall fit, motivation, and high-level experience.
UX Research Skills Assessment: This could involve a take-home assignment or a live exercise focused on evaluating your research design, execution, and analysis skills. A common format is a case study critique or a proposed research plan for a given problem.
Portfolio Presentation & Deep Dive: A session dedicated to walking through your selected portfolio case studies. Be prepared to discuss your process, rationale, challenges, and the impact of your work.
Cross-functional Interviews: Meetings with Product Managers, Designers, and Engineers to assess collaboration style, communication skills, and ability to integrate research into product development workflows.
Leadership Interview: A final interview with a senior leader (e.g., VP of Product/Design) to discuss strategic thinking, impact, and cultural alignment.

Curate Strategically: Select 2-3 of your strongest, most relevant case studies that showcase your end-to-end research process, diverse methodologies, and demonstrable impact. Prioritize projects that align with consumer-facing products, ideally in Fintech or Travel if you have that experience.
Structure for Clarity: For each case study, clearly define the problem, your role, the research questions, methodologies used (and why), key findings, actionable recommendations, and the resulting impact (quantified if possible). Use visuals to support your narrative.
Highlight Operational Aspects: Emphasize how you managed research projects efficiently, collaborated with teams, and how your insights drove concrete product decisions or process improvements. If you contributed to research operations improvements, make that explicit.
Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research. Did your recommendations lead to improved conversion rates, reduced support tickets, higher user satisfaction, or faster feature adoption?
Be Prepared for Questions: Anticipate questions about your decision-making process, how you handle conflicting feedback, and how you navigate challenges in research or stakeholder management.

Research Design Challenge: If given a hypothetical product or problem, be ready to outline a research plan including objectives, target participants, methods, and key questions. Focus on a pragmatic, phased approach if time is limited.
Data Synthesis & Recommendation: Practice synthesizing findings from mock data or a scenario into clear, actionable recommendations. Think about how you would present these to a non-research audience.
Collaboration Scenarios: Prepare examples of how you've worked with product and engineering teams, resolved disagreements, and influenced roadmaps.

Enhancement Note: The interview process emphasizes practical application, strategic thinking, and collaborative skills, mirroring the requirements for operations roles that need to demonstrate tangible impact and process efficiency. The portfolio review is critical for showcasing the "operations" of research.

Tools & Technology Stack

User Research Platforms: UserTesting.com, Maze, Lookback, UserZoom, Optimal Workshop (for usability testing, remote testing, session recording, and card sorting).
Survey Tools: SurveyMonkey, Typeform, Google Forms, Qualtrics (for questionnaire design and data collection).
Analytics & Data Visualization: Amplitude, Google Analytics, Mixpanel, Tableau, Looker (for quantitative data analysis, user behavior tracking, and dashboard creation).
Collaboration & Project Management: Slack, Microsoft Teams, Asana, Jira, Trello, Confluence (for communication, task management, and documentation).
Design & Prototyping Tools (Familiarity): Figma, Sketch, Adobe XD (understanding design outputs and for providing feedback).

Amplitude: Strong preference indicated for this tool, crucial for understanding user behavior, feature adoption, and conversion funnels.
Data Warehousing/BI Tools: Familiarity with data sources and reporting layers (e.g., SQL, BI dashboards) is beneficial for deeper quantitative analysis.

CRM Systems: While not a primary tool, understanding how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation or post-research follow-up is a plus.
Automation Tools: Experience with tools that automate insights delivery or reporting processes would be advantageous.

Enhancement Note: The emphasis on tools like Amplitude and the need for "research operations" efficiency implies a need for candidates who can not only use these tools but also integrate them into streamlined research workflows, a hallmark of operational excellence.

Team Culture & Values

User-Centricity: A core belief that understanding and serving user needs is paramount to product success and business growth.
Data-Driven Decision Making: A commitment to grounding decisions in empirical evidence, leveraging both qualitative and quantitative insights.
Collaboration & Transparency: Valuing open communication and teamwork across departments to achieve shared goals.
Continuous Improvement: A drive to constantly refine processes, learn from experiences, and enhance product offerings.
Impact & Accountability: Taking ownership of research outcomes and striving to achieve measurable positive impact on the product and user experience.

Cross-Functional Partnership: Active engagement with Product, Design, and Engineering teams, fostering a collaborative environment where research insights are co-created and integrated.
Insight Dissemination: Proactive sharing of research findings through presentations, reports, and workshops to ensure broad understanding and adoption.
Feedback Integration: An open approach to receiving feedback on research plans, findings, and recommendations, and incorporating it to refine outcomes.
Knowledge Sharing: A culture that encourages sharing best practices, learnings, and tools to elevate the collective UX and product capabilities of the organization.

Enhancement Note: The values and collaboration style highlight a team that is outcome-oriented, collaborative, and committed to using data to drive product strategy, mirroring the ideal culture in operations teams focused on efficiency and effectiveness.

⚡ Challenges & Growth Opportunities

Balancing Research Rigor with Speed: In a fast-paced environment, ensuring robust research methodologies are applied while meeting tight product deadlines.
Synthesizing Diverse Data: Integrating insights from various qualitative and quantitative sources, stakeholder feedback, and existing data to form a cohesive understanding.
Driving Organizational Change: Effectively influencing product roadmaps and stakeholder opinions, especially when research findings challenge existing assumptions or priorities.
Scaling Research Operations: Developing and maintaining efficient systems for research operations as the company and product portfolio grow.
Remote Collaboration: Navigating the complexities of conducting and communicating research effectively within a fully remote, distributed team.

Advanced Research Methodologies: Opportunities to explore and master cutting-edge research techniques, particularly in areas like generative AI, complex behavioral economics, or advanced quantitative modeling.
Product Strategy Development: Gaining deeper exposure to product strategy, roadmap planning, and market analysis through close collaboration.
Leadership & Mentorship: Developing leadership skills through mentoring junior team members and potentially leading research initiatives with broader strategic scope.
Industry-Specific Knowledge: Deepening expertise in Fintech or Travel sectors, understanding their unique user behaviors, market dynamics, and operational challenges.
Research Operations Expertise: Developing specialized skills in building and scaling research infrastructure, tools, and processes.

Enhancement Note: The challenges and growth opportunities are framed to highlight the strategic and operational aspects of the role, emphasizing problem-solving, process improvement, and skill development relevant to both UX research and operational excellence.

Interview Preparation

"Describe a time you led a complex UX research initiative from start to finish. What was the process, what were the key challenges, and what was the ultimate impact?" (Focus on your end-to-end process, stakeholder management, and quantifiable results.)
"How do you decide which research methodology is appropriate for a given problem? Walk us through a scenario where you chose mixed-methods and explain your reasoning." (Demonstrate your strategic approach to method selection and your ability to integrate different data types.)
"Imagine you've uncovered insights that contradict a key product strategy. How would you present these findings and advocate for your recommendations to senior leadership?" (Prepare to discuss your communication strategy, data visualization techniques, and negotiation skills.)

"Based on your understanding of our company and this role, how would you prioritize research efforts in your first 90 days?" (Show you've researched the company, understand the user base, and can align research with business goals.)
"How do you ensure your research remains objective and unbiased, especially when dealing with strong opinions from stakeholders?" (Discuss your approach to ethical research, bias mitigation, and data integrity.)

Storytelling: Frame each case study as a narrative: the problem, the journey (your research process), the climax (key insights), and the resolution (recommendations and impact).
Focus on "Why": Be ready to explain the rationale behind every decision you made – why this method, why this participant group, why this recommendation.
Quantify Everything Possible: Use numbers to show impact. If exact numbers aren't available, use estimations or qualitative impact statements backed by evidence.
Show, Don't Just Tell: Use visuals (screenshots, diagrams, charts) to illustrate your process, findings, and recommendations.
Highlight Operational Efficiency: If your portfolio includes examples of streamlined research processes or improved insight dissemination, make sure to call them out explicitly.

Enhancement Note: The interview preparation advice focuses on demonstrating not just research skills but also strategic thinking, operational efficiency, and the ability to influence, all critical for senior roles in product and operations.

Application Steps

Submit your application through the Jobgether platform via the provided link.
Curate Your Portfolio: Select 2-3 of your most impactful UX research case studies. Ensure they clearly demonstrate your end-to-end process, methodological range, ability to translate insights into actionable recommendations, and quantifiable impact. If possible, highlight any contributions to research operations or process efficiency.
Tailor Your Resume: Highlight keywords from the job description, such as "UX Research," "mixed-methods," "qualitative," "quantitative," "research operations," "stakeholder engagement," "Fintech," "Travel," and specific tools like "Amplitude" and "UserTesting." Quantify your achievements wherever possible.
Prepare Your Presentation: Practice walking through your chosen portfolio case studies. Focus on clear storytelling, explaining your rationale, and being ready to discuss the operational aspects of your research process and impact.
Research the Company: While Jobgether is the platform, try to glean information about the partner company if possible. Understand their product space (Fintech/Travel) and their likely user base to tailor your responses regarding research prioritization and user needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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