Job Description
TransUnion is a company that fosters a welcoming and energetic environment focused on collaboration and innovation. The Sales Support Representative will be responsible for responding to customer inquiries, providing support for high-profile accounts, and delivering usage and revenue reports in a timely manner.
Responsibilities
- Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external)
- Reps will provide prompt resolution to escalated inquiries to these high touch accounts
- Provides ongoing support for these higher touch accounts and able to support their requests
- Delivers expedited support to high profile customers providing expedited resolution
- Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion
- Build rapport with internal and external customers
- Demonstrated ability to work in a team environment
- Completes work in accordance to policy and also reviews for accuracy
Skills
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution
- Proficient in Excel and running pivots
- Demonstrated ability to work in a team environment
- Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation
- Bachelor's degree from an accredited college of university
- Strong command of systems, procedures and principles relating to credit inquiries and call center practices
- Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities
- Always looking to improve our technology utilization
Benefits
- Flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
Company Overview
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