Job Description
At arenaflex, we're on a mission to revolutionize the way financial services are accessed and utilized in Latin America. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve maximum value from our open finance API platform. If you're passionate about delivering exceptional customer experiences, have a knack for building strong relationships, and are eager to learn about the intricacies of the financial industry, we'd love to hear from you. **About arenaflex** arenaflex is an innovative open finance API platform that's democratizing access to financial services in Latin America. Our platform enables financial innovators to access and interpret financial data, as well as initiate payments from their end-users' accounts. With a bold vision and a talented team of over 90 individuals from 20 nationalities, we're turning the complexities of the Latin American financial ecosystem into a modern set of tools. **Our Team** We're a highly technical, passionate, and driven team that's more than just a group of colleagues – we're a community. Our team is spread across vibrant offices in São Paulo and Mexico City, with a large portion of us working remotely. We're backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator. **Your Opportunity** As a Customer Success Manager, you'll be responsible for owning the relationship with Spanish Latam customers at various stages of their lifecycle post-close. Your key responsibilities will include: * Mastering arenaflex's product and platform and becoming an expert resource on our current and future product offerings * Guiding customers in achieving maximum value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payment solutions that best meet their needs * Monitoring and managing the long-term health of customers in the portfolio by identifying and preempting areas of risk or concern * Engaging with Product and Engineering teams to incorporate and prioritize customer feedback and inform the roadmap * Developing account plans for key customers with customer-specific goals and driving them forward with the collaboration and support of the rest of the arenaflex team **This Position May Be for You If:** * You have 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company * You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams * You build solid, trusted relationships with various customer roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs * You are excited to become an expert on arenaflex's product as well as a variety of customer use cases that require Open Finance solutions across Latin America * You are logical, data-driven, and analytical and have experience solving problems in elegant and efficient ways * You are adaptable, enjoy fast-paced environments, and ready to manage multiple customers under tight deadlines * You show high attention to detail and are methodical in how you work * You have international experience and thrive in a multicultural environment * Your written and verbal communication skills are excellent * You have at least 7 years of working experience with the Mexican and/or Colombian market and speak Spanish fluently * You have good spoken and written English **Amazing If:** * Familiarity with Fintech, Open Banking, and payments regulation in Mexico/Colombia * Experience working with highly technical customers * Fluency in Portuguese **Our Process Steps** At arenaflex, every hire is important to us, and we share the decision to hire as a team. Our process steps include: * People team chat * Take-home challenge * Challenge presentation * Team fit chat * Meet the founders **Our Perks** * Stock options (we are all owners and this is very important to us) * Annual company bonus linked to company performance * Flexible working hours * Remote friendly * Pet friendly * Health Insurance * Paid time off on your birthday * Renew your laptop every 3 years * Training Budget * Team building events * Bank holidays swap inside the same month * Fitness/ wellness stipends * Yearly offsite * Fresh fruit every week, all-you-can-drink tea and coffee * Extra days off when completing company anniversary If you're passionate about delivering exceptional customer experiences and are eager to join a talented team of innovators, we'd love to hear from you. Apply now to become a part of arenaflex's journey to revolutionize the way financial services are accessed and utilized in Latin America. Apply for this job