Job Description
Join arenaflex, a leading financial operations platform, as we revolutionize the way businesses manage their finances. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses, from family-owned farms to e-commerce giants to space startups, having saved $10B and 27.5M hours with arenaflex, we're on a mission to empower businesses to thrive. As an Experienced Full Stack Customer Activation Manager at arenaflex, you'll play a critical role in scaling our customer success organization and driving activation and retention for our self-service customers. You'll have the opportunity to build and refine our customer success organization, define the scaled customer implementation motion, and drive efficient, thorough, and complete onboarding of new arenaflex customers at scale. **About arenaflex** arenaflex is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with arenaflex. Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year. Our investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The arenaflex team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. arenaflex has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies. **About the Role** As an Experienced Full Stack Customer Activation Manager, you'll own the activation, growth, and retention of arenaflex's self-service customers. You'll have the opportunity to build and refine our customer success organization, define the scaled customer implementation motion, and drive efficient, thorough, and complete onboarding of new arenaflex customers at scale. **Key Responsibilities:** * Become an expert in the full range of integration and configuration options for arenaflex's suite of products, and in turn driving efficient, thorough, and complete onboarding of new arenaflex customers at scale * Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto arenaflex in 60 days and <2 calls * Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach * Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed * Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients * Help us maintain an industry leading satisfaction rate with our customers * Have the ability to grow, develop and learn in a fast-paced, start-up environment **Essential Qualifications:** * Minimum 2 years of experience in sales, customer success, or product operations experience in a B2B organization * Exceptional project management and time management skills * Excellent verbal and written communication skills * Desire for ownership and growth in the role over time * Proven track record meeting weekly or monthly KPIs * Experience with owning a high volume book of business of 100+ customers at a time * Ability to anticipate customers’ needs and position product solutions accordingly **Nice to Haves:** * Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) * Experience with financial services sales * Experience at a high-growth startup **Benefits (for U.S.-based full-time employees):** * 100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership * 401k (including employer match on contributions made while employed by arenaflex) * Flexible PTO * Fertility HRA (up to $5,000 per year) * WFH stipend to support your home office needs * Wellness stipend * Parental Leave * Relocation support to NYC or SF * Pet insurance **Work Environment and Company Culture:** arenaflex is a fast-paced, start-up environment that values innovation, collaboration, and customer success. Our team is comprised of talented leaders from leading financial services and fintech companies, as well as technology companies. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and development. **How to Apply:** If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job