Job Description
At arenaflex, we're shaping the future of digital experiences, empowering organizations to create, secure, and run applications that transform how we interact with the world. As a Principal Product Manager – Customer Experience, you'll play a pivotal role in driving our mission to power and protect every app – anywhere. With a focus on customer-centric innovation, you'll lead the strategy, roadmap, and execution of our Salesforce, Oracle CPQ, and Oracle EBS ecosystems, ensuring seamless alignment with finance, operations, and customer success. **About arenaflex** arenaflex is a leader in cybersecurity, dedicated to protecting consumers from fraud and enabling companies to focus on innovation. Our passion for people drives everything we do, from making the lives of our customers and their customers better to fostering a diverse community where each individual can thrive. With a commitment to operational excellence and customer success, we're transforming our digital ecosystem to streamline end-to-end business operations and deliver world-class experiences. **Position Summary** The arenaflex Digital Organization is leading enterprise-wide transformation by building agile, scalable platforms that power business operations and customer engagement. We're seeking a Principal Product Manager to lead strategy, roadmap, and execution across our Salesforce, Oracle CPQ, and Oracle EBS ecosystems, enabling frictionless GTM workflows and seamless alignment with finance, operations, and customer success. **Key Responsibilities** * Own the product strategy and lifecycle for core GTM systems, including Salesforce (CRM), Oracle CPQ, and Oracle EBS, Fusion ALM, Subscription Management, ensuring cohesive design across customer, sales, and financial operations. * Lead annual GTM systems project prioritization and planning, aligning initiatives with corporate OKRs and cross-functional stakeholder input. * Define and drive roadmaps for quote-to-cash capabilities: pricing configuration, deal management, CPQ optimization, approval workflows, renewals, entitlement, billing integration, and revenue recognition. * Collaborate with stakeholders from Sales, Marketing, Sales Operations, Finance, Customer Success, Engineering, and Digital to define problems, shape solutions, and drive enterprise-scale programs. * Translate complex business requirements into clear, actionable product requirements, epics, and user stories. * Drive delivery of strategic initiatives such as CPQ standardization, commercial model evolution, entitlement harmonization, revenue management automation, and customer experience improvements. * Act as a trusted subject matter expert on Salesforce, Oracle CPQ, and Oracle EBS capabilities, ensuring best practices, scalable design, and future-ready architecture. * Develop KPIs and success metrics to measure adoption, business value, and platform performance; regularly review and iterate with stakeholders. * Maintain platform governance and lead alignment across business and back-office systems, including ERP, subscription management, and customer support tools. * Partner with solution and enterprise architects to ensure compliance, scalability, performance, and data integrity across integrations. **Qualifications** * 10+ years of progressive product management experience, with at least 5 years leading GTM or quote-to-cash platforms in a global enterprise or SaaS company. * Hands-on expertise with Salesforce CRM, Oracle CPQ, and Oracle EBS, with proven success delivering integrated solutions across these platforms. * Deep understanding of lead-to-cash processes, sales operations, pricing and discounting, renewals, revenue workflows, and system governance. * Demonstrated ability to lead enterprise-scale programs and drive alignment across Sales, Finance, IT, and Operations. * Strong communication and stakeholder engagement skills, with the ability to simplify complex topics and influence at all levels. * Analytical mindset with experience using data, KPIs, and dashboards to guide prioritization and demonstrate value. * Experience in Agile methodologies, enterprise release management, and product lifecycle planning. * Bachelor's degree in Business, Computer Science, Information Systems, or a related field; MBA or advanced degree is a plus. **Preferred Qualifications** * Experience managing large-scale CRM/CPQ/ERP transformation initiatives. * Familiarity with modern GTM tools and ecosystems such as Clari, Gainsight, Outreach, Conga, Snowflake, or MuleSoft. * Experience working in a highly matrixed, fast-paced enterprise with global business users. * Comfortable navigating ambiguity, solving complex problems, and scaling business systems in a high-growth environment. **Why Join arenaflex?** arenaflex is a place where innovation meets purpose. As part of our Digital Organization, you'll be at the forefront of driving operational excellence and enabling customer success through world-class systems and experiences. You'll work with top talent, cutting-edge technologies, and business leaders who value partnership, transparency, and growth. **Benefits and Compensation** arenaflex offers a comprehensive benefits package, including: * Competitive annual base pay: $195,823.00 - $293,735.00 * Incentive compensation, bonus, restricted stock units, and benefits * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. **Accommodations** arenaflex offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. arenaflex will assess the need for accommodations in the application process separately from those that may be needed to perform the job. **Work Arrangements** arenaflex offers a hybrid work arrangement, with employees required to work from the office a minimum of 30 business days per quarter. Remote work is also available, with the option to come into an arenaflex office to work or travel to an offsite location as needed. **Apply Now** If you're a motivated and experienced product manager looking to drive customer-centric innovation, apply now to join the arenaflex team. Apply for this job