Job Description
- *Join our dynamic team at careerzynith as a Healthcare Customer Service Expert - Remote Phone Intake!**
Are you passionate about delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! careerzynith is seeking a highly skilled and empathetic Healthcare Customer Service Expert to join our remote team. As a key member of our customer service team, you will be the first point of contact for patients needing home healthcare services, providing top-notch support and guidance to those who need it most.
- *About careerzynith**
careerzynith is a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington that has been providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders for nearly 40 years. Our mission is to provide a safe, supportive, and non-judgmental environment where individuals can heal and grow. We are committed to delivering exceptional care and service to our patients, and we're looking for like-minded individuals to join our team.
- *The Role**
As a Healthcare Customer Service Expert, you will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:
- Collecting clinical and demographic information from patients and entering it into our careerzynith portal
- Providing exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
- Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
- Collaborating with our team to ensure seamless communication and support for patients and providers
- *Responsibilities**
- Provide exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
- Collect clinical and demographic information from patients and enter it into our careerzynith portal
- Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
- Collaborate with our team to ensure seamless communication and support for patients and providers
- Demonstrate empathy and patience when dealing with difficult callers or complex requests
- Comply with all company policies, including HIPAA/PHI
- Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
- *Qualifications**
- High School Diploma or GED
- Minimum 2 years Customer Service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
- *Internet Requirements**
- Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- Required to hardwire with an ethernet cable while working
- *What We Offer**
- Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
- Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
- *About Our Culture**
careerzynith is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use including:
- Trauma and PTSD
- Depression
- Anxiety
- Eating Disorders
- Substance Use and Co-Occurring Disorders
- *Why Join careerzynith?**
- Be part of a dynamic team that is passionate about delivering exceptional customer service and support to patients
- Enjoy a competitive salary and benefits package, including a monthly incentive bonus opportunity
- Take advantage of advancement opportunities, professional skills training, and tuition reimbursement
- Be part of a culture that values teamwork, empathy, and compassion
- Make a difference in the lives of patients and families who are seeking help and support
- *Are You the One We're Looking For?**
If you believe you have what it takes to join our team as a Healthcare Customer Service Expert, submit your application without delay. We are keen to hear from talented candidates like you.
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