Job Description
Introduction to arenaflex arenaflex is a renowned organization in the aviation industry, dedicated to connecting people to what's important in their lives through friendly, reliable, and low-bolthires air travel. Our mission is built on a foundation of exceptional customer service, safety, and efficiency. As a leader in the industry, we are committed to providing our customers with an unparalleled travel experience. At arenaflex, we value our employees and strive to create a positive and supportive work environment that fosters growth, development, and success.
Job Overview We are seeking an experienced and skilled Customer Service Supervisor to at arenaflex. As a Customer Service Supervisor, you will be responsible for managing and training Customer Service Specialists, ensuring that our customers receive exceptional service and support. This is a part-time, remote opportunity that offers a unique chance to work with a dynamic and innovative organization in the aviation industry. Key Responsibilities Effectively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction Respond to and resolve customer inquiries, requests, or complaints in a professional and courteous manner Manage daily airport operations to create a safe, secure, and legally compliant customer-centric environment Meet or exceed performance objectives through effective decision-making and delegation of tasks to team members Collaborate with all departments to maintain the station's on-time performance and report notifications to leaders and employees consistently Drive performance processes by analyzing operational situations that may impact the activity, monitoring and achieving results against key metrics, and holding team members accountable for results Work with staff to build offers that are aligned with the department's hourly objectives Perform administrative duties on a daily basis, such as working shift offers, closing offers, daily work tasks, daily finance, and attendance reports, monitoring staffing in all areas, and ensuring that overtime is used appropriately Ensure proper administration of work agreements or contracts, emphasizing minimal work disputes May perform other work duties as directed by management Essential Qualifications Bachelor's degree in a related field Proven experience in customer service, leadership, or a related field Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of relevant collective bargaining agreements and their applications Knowledge of business and management principles associated with strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to switch between at least two activities or sources of information (such as speech, sounds, touch, or other sources) Ability to apply general rules to specific problems to produce answers that make sense Ability to recognize and address performance and safety concerns as soon as possible Preferred Qualifications Previous experience in the aviation industry or a related field Proven track record of success in customer service, leadership, or a related field Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced, dynamic environment and adapt to changing situations Strong analytical and decision-making skills
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees.
As a Customer Service Supervisor, you will have access to a range of training and development opportunities, including leadership development programs, customer service training, and industry-specific training. You will also have the opportunity to work with a talented and experienced team, learn from industry experts, and develop your skills and knowledge in a dynamic and supportive environment. Work Environment and Company Culture arenaflex is a positive and supportive work environment that values diversity, inclusion, and employee well-being.
We are committed to creating a workplace culture that is engaging, motivating, and rewarding for all employees. As a Customer Service Supervisor, you will be part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a hourly rate of $25. We also offer a range of perks and benefits, including flight benefits, health insurance, retirement plans, paid time off, and employee recognition programs.
As a part-time employee, you will be eligible for benefits that are proportional to your working hours. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Supervisor, you will have the chance to work with a dynamic and innovative organization, develop your skills and knowledge, and make a real difference in the lives of our customers. to and take your career to new heights!