Job Description
Are you a compassionate and empathetic individual with a passion for helping others? Do you enjoy solving problems by connecting people with the answers they need? If so, we invite you to join arenaflex, a digital transformation company certified as a Great Place to Work, in a remote customer service representative role that will make a meaningful impact on the lives of students and families. About arenaflex arenaflex has been a leader in digital transformation for over 35 years, helping customers globally achieve greater agility and transform automated customer experiences.
With a presence in dozens of industries, including Banking & Financial Services, Insurance, Communications, Media & Entertainment, Healthcare, Retail & Consumer Packaged Goods, Technology, Travel, Transportation, Hospitality & Logistics, and Mortgage Services, we work with some of the world's most known brands to better support and serve their customers. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're seeking experienced customer service representatives to in supporting a nonprofit organization that processes scholarships for students attending K-12 private schools.
As a remote customer service representative, you will have the opportunity to work with and directly assist both families and schools that participate in the scholarship program. This will include responding to incoming calls related to student inquiries, scholarship application, and funding status to ensure that all questions are answered, callers are satisfied, and students are registered. Responsibilities * Respond to incoming calls from families and schools related to student inquiries, scholarship application, and funding status * Provide excellent customer service experience, ensuring that all questions are answered, and callers are satisfied * Assist with scholarship application and funding status, ensuring that students are registered and eligible for the program * Work collaboratively with the nonprofit organization to resolve any issues or concerns related to the scholarship program * Meet or exceed performance metrics, including call volume, resolution rate, and customer satisfaction We Offer * Attractive hourly rate * Extensive benefits package * Generous paid time off * Opportunities for growth and professional development * State-of-the-art equipment and technology to support your work * A dynamic and supportive work environment that values diversity, equity, and inclusion Qualifications * At least one year of customer service/call center experience * English proficiency (a language assessment will be required) * Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience * Ability to remain empathetic, personable, and compassionate during sometimes difficult, tense situations * Self-motivation, detail-orientation, and ability to multitask * Accurate typing and keyboard skills; comfort with PC/internet navigation Requirements for
Remote Work * Wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download * Secure, quiet, distraction-free place to work * arenaflex will provide all equipment and technology necessary for the role Important Note
This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.
Why Join arenaflex? * Opportunity to make a meaningful impact on the lives of students and families * Collaborative and supportive work environment that values diversity, equity, and inclusion * State-of-the-art equipment and technology to support your work * Opportunities for growth and professional development * Competitive compensation and benefits package If you're a motivated and compassionate individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to.
We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you! Ready to take the next step in your career? to join arenaflex as a remote customer service representative and make a meaningful impact on the lives of students and families.