Job Description
At arenaflex, we're passionate about empowering businesses to connect with their customers through innovative email marketing solutions. As a leading provider of email marketing services, we're committed to delivering exceptional customer experiences that drive results. We're now seeking an experienced Customer Support Manager to join our growing team and help us continue to exceed customer expectations. Why arenaflex? At arenaflex, we're not just a company – we're a community of dreamers, adventurers, and world travelers who are passionate about what we do.
Here are six reasons why you'll love working with us: * Intriguing Challenges: Every day is different at arenaflex. You'll face unique challenges and opportunities to grow your knowledge and skills. * Growth and Development: As part of our team, you'll have the chance to experiment, learn, and try new things. We're always looking for innovative ways to offer value to our customers. * Ownership and Autonomy: We trust our team members to take ownership of their tasks and responsibilities. You'll have the freedom to work independently and make decisions that impact our customers' experiences.
* Expert Support: Whenever you need help, you'll have access to a team of experts with a wide range of expertise. We encourage knowledge-sharing and collaboration to drive success. * Remote Work Culture: We believe in the flexibility of remote work. You'll have the opportunity to choose your work environment and work from anywhere in the world. * Stability and Growth: arenaflex has been thriving for over 10 years, and our year-over-year growth continues to increase. You'll be part of a stable and growing organization that offers opportunities for career advancement.
What You'll Work With As our Customer Support Manager, you'll be responsible for delivering exceptional customer experiences across our range of products, including MailerLite, Classic MailerLite, MailerCheck, and our iOS apps. Your key responsibilities will include: * Product Expertise: You'll become an expert in all arenaflex products and their features, integrations, and API solutions. * Customer Support: You'll provide support to customers via live chat (Intercom) and emails (HelpScout) about our products, their features, and how to make the best use of them.
* Guidance and Support: You'll provide guidance on the functionality of arenaflex integrations and API solutions, including WooCommerce, Shopify, WordPress, Stripe, and more. * Technical Issues and Product Improvements: You'll identify and report technical issues, bugs, and product improvements to our technical and product development teams. * Internal Communication: You'll use Slack for internal communication and work closely with our Support Team, Technical Team, and Compliance and Deliverability Team to contribute to a top-notch customer experience.
What We Expect from You We're looking for a smart, customer service-focused individual who is passionate about delivering exceptional customer experiences. Here are the key qualifications and skills we're looking for: *2+ years of customer support experience: You should have experience in live chat and email support, preferably in a SaaS environment. * Fluency in English: You should be fluent in speaking and writing in English, and a secondary language is a plus. * Tech Savvy: You should have good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, and Email Marketing.
* Attention to Detail: You should have outstanding attention to detail and be able to review customer accounts to ensure compliance with our Anti-Spam Policy. * Experience with Intercom, HelpScout, and Slack: Experience with these tools is a plus. * Strong Resonance with arenaflex Values: You should strongly resonate with our values and be passionate about delivering exceptional customer experiences. * Fast and Independent Thinker: You should be a fast and independent thinker, quick learner, and attentive to details.
* Team Player: You should be a team player who enjoys working in customer support as a career choice. * Remote Work
Experience: You should have experience working remotely and be comfortable with the flexibility of remote work. What We Offer We're committed to providing a comprehensive benefits package that supports your well-being, career growth, and work-life balance. Here are some of the benefits we offer: * Yearly Gross
Salary: $31,200 * Remote-First Culture: We're a remote-first company that allows you to work from anywhere in the world.
* International Health Insurance: We provide international health insurance with coverage in most countries. * Company-Paid Retreats: We host company-paid retreats once a year in an exotic location to work, learn, and have fun together. *31 Days of Vacation: You'll have 31 days of vacation per year to unplug and recharge. *12 Paid Sick Days: You'll have 12 paid sick days for your physical and mental well-being, no doctor's note required. *4 Creative Days: You'll have 4 creative days per year to do something creative and fun.
*12 Parental Days: You'll have 12 parental days per year to treasure time with your children. * Parental Leave: You'll have paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption. * Parenting Budget: You'll receive a parenting budget of $1000 to celebrate the arrival of your little one. * Joy Budget: You'll have an annual budget to spend on whatever brings you joy. * MacBook and Tools: You'll receive a MacBook and other tools to help you do your job efficiently.
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and growing organization to join, we'd love to hear from you. Please visit our Hiring journey and FAQ pages for more information and apply to this exciting opportunity.