Job Description
Are you a customer service professional with a passion for delivering exceptional experiences and driving sales growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions for the power industry. We're seeking an experienced Inbound Customer Service Representative to and help us deliver world-class support to our clients' customers. Why Work at arenaflex? At arenaflex, we're committed to creating a positive and collaborative work environment that encourages open communication, teamwork, and growth.
Our company culture is built on the principles of employee centricity, fun, and pride. We believe that our employees are the backbone of our organization, and we're dedicated to providing them with the tools, training, and support they need to succeed. As an Inbound Customer Service Representative at arenaflex, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and a competitive compensation package. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth.
And, with our commitment to continuous training and growth, you'll have the chance to develop new skills and advance your career. Responsibilities: As an Inbound Customer Service Representative at arenaflex, you'll be responsible for handling a high volume of calls from customers on behalf of our client, a prominent power company. Your primary responsibilities will include: * Providing customer service support and resolving customer complaints in a timely and professional manner * Offering additional products and services to customers on every eligible call, with a focus on upselling and cross-selling * Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service * Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs * Maintaining accurate records and data entry while engaging in conversation with customers * Meeting program goals around phone time, customer experience, sales, and other key performance indicators Requirements: To be successful in this role, you'll need to possess the following skills and qualifications: * Prior recent experience working as an inbound customer service agent for at least one year, with a verifiable track record of success * Experience with upselling and cross-selling, with a proven ability to share goals and results with our interview team * Strong verbal and written communication skills, with the ability to engage with customers in a professional and courteous manner * Technical savvy, with the ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers * Time management skills, with the ability to work remotely and meet various program goals around phone time, customer experience, sales, and other key performance indicators * Solid organizational skills and attention to detail, with the ability to maintain accurate records and data entry * Eligibility to pass a background check and drug test
Benefits: As an Inbound Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package that includes: * Competitive compensation, with a starting pay rate of $14.00 per hour plus bonuses and/or commissions * Accrual of up to 3 weeks of Paid Time Off after your first year of employment * Medical coverage, including health, dental, vision, life, and disability insurance after 90 days * Opportunities for continuous training and growth, with a focus on developing new skills and advancing your career * A fun and supportive work environment, with a commitment to employee centricity and teamwork Work Environment: As a remote employee, you'll have the flexibility to work from the comfort of your own home, enjoying a flexible schedule and a competitive compensation package.
Our work environment is designed to be collaborative and supportive, with a focus on open communication and teamwork. : If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Simply click on the link below to and schedule an interview with our team. ! Don't miss out on this chance to join a dynamic and growing company that's committed to delivering world-class support to our clients' customers.
and take the first step towards a rewarding and challenging career with arenaflex!
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