Job Description
Are you looking for a career move that offers flexibility, fulfillment, and the opportunity to make a positive impact on people's lives? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team on a remote part-time basis. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs.
- *About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. We are committed to helping patients receive the care they need from their loved ones, while also ensuring that caregivers receive fair compensation for their services. Our client's payroll services are designed to facilitate seamless payments to caregivers, allowing them to focus on providing quality care to their patients.
- *Job Summary**
As a Customer Service Representative, you will be responsible for answering incoming calls from patients and caregivers, providing information and assistance with enrollment, program applications, and payroll-related inquiries. You will also utilize de-escalation techniques to resolve emotionally charged calls and provide guidance and directions to callers to effectively resolve any issues they may be facing.
- *Key Responsibilities**
- Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
- Actively assist with enrollment, program applications, and set up in applicable systems
- Retrieve information to assist caregivers with any payroll-related inquiries
- Utilize de-escalation techniques when supporting upset or frustrated callers
- Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
- Document information and outcomes as necessary
- *About You**
To be successful in this role, you will need:
- At least one year of customer service experience
- Strong computer skills and the ability to offer troubleshooting advice when appropriate
- The ability to offer empathy, patience, and a friendly demeanor at all times
- The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced environment
- A quality-focused mindset and a desire to achieve first call resolution whenever possible
- The ability to accurately and confidently work with numbers and discuss money
- *Home Office Environment**
To be a successful Customer Service Representative, you will need:
- A computer meeting the following criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)+ Memory: 8GB of RAM+ CPUs (Speed * Processors): 6+ Hard Drive: At least 500MB of free space+ Sound: sound card (standard on most computers)+ Up-to-date antivirus software+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)+ Dual monitors+ A USB noise-cancelling headset+ A webcam for your certification experience
- *Flexible Hours of Operation**
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
- *Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
- *Your Remote, Independent Contractor Status**
As an independent contractor, you will have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
- *Additional Benefits**
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
- NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
- *Why arenaflex?**
arenaflex is a dynamic and growing company that offers a unique opportunity to make a positive impact on people's lives. As a Customer Service Representative, you will be part of a team that is dedicated to providing exceptional service to patients and caregivers. We offer a competitive salary, flexible scheduling, and a range of benefits that will allow you to achieve a better work-life balance.
- *How to Apply**
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
- *Disclaimer**
arenaflex is not responsible for any errors or omissions in the job posting. The job posting is subject to change without notice. arenaflex reserves the right to modify or cancel the job posting at any time.
Apply for this job